Update - We are continuing to work on a fix for this issue.
Jun 25, 2026 - 17:58 CDT
Jun 25, 2026 - 17:58 CDT
Identified - Situation:
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
Identified - Last night, a certificate breakage in the employee WiFi networks occurred impacting laptops. Affected devices may currently be unable to connect to the MU Health Care, UMHWirelessII, or TigerWiFi networks.
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
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Interface Engine Gateway
Operational
Network/Phone Services
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PACS
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Teletracking
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Spacelabs
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Virtual Desktops
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Exchange/Email
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Active Directory
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Other Tiger Institute IT solution
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Health Information Exchange (HIE)
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HealtheIntent
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Laptop/Desktop Computers
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Staff Duress and Temperature Monitoring Solutions
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Microsoft Office Apps
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Operational
Degraded Performance
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