Tiger Institute | Help Desk Ticket request
Tiger Institute for Health Innovation
Tiger Institute System Status
PowerBI Dashboards Have Stale Data
Monitoring - Resolution has been identified and implemented. We are now refreshing data loads to catch it back up. This is expected to take quite a while but expected to complete today. Further notification will be sent out when data updates are complete.
Feb 18, 2026 - 10:29 CST
Identified - Issue has been identified and we continue working towards resolution. Multiple vendors have been pulled in to assist and the combined team continue to give our full attention to resolution.
Feb 17, 2026 - 19:29 CST
Investigating - S Situation
Some reports available via PowerBI that utilize PowerChart data are not working or data is stale.
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B Background
The daily refresh of the extracted Millennium data tables in the Databricks warehouse (EDW) tables experienced an issue. Tables are stale and the data should not be relied upon.
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A Assessment
Issue has been identified and we are investigating.
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R Recommendation
Please use alternative methods or wait for status updates.
Feb 17, 2026 - 07:43 CST
System Slowness
Update - We are continuing to investigate this issue.
Feb 18, 2026 - 09:50 CST
Investigating - S Situation
Users are reporting slowness across Cerner applications; including but not limited to MPages, Discern Synchronous and Provenance/External Records.
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B Background
We are actively investigating.
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A Assessment
Users have been reporting continued impact to EHR experience.
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R Recommendation
As troubleshooting progresses updates will be provided.
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Please communicate this change to staff.
Feb 18, 2026 - 09:48 CST
HealthCatalyst Not Loading in PowerChart
Investigating - S Situation

Multiple reports of HealthCatalyst tool not loading in PowerChart.
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B Background

The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
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A Assessment

Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
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R Recommendation

Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
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Nov 12, 2025 - 08:55 CST
Cerner Rev Cycle - Date of Birth Incorrectly Defaulting Year
Investigating - S Situation

Users are experiencing an issue when entering the patient's date of birth.
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B Background

While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
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A Assessment

Resources have been engaged and are actively troubleshooting the issue.
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R Recommendation

If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
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Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT

About This Site

Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.

Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc) Degraded Performance
Athena IDX Operational
Nurse Call/ASCOM Operational
Paging/TigerConnect Operational
Interface Engine Gateway Operational
Network/Phone Services Operational
PACS Operational
Teletracking Operational
Spacelabs Operational
Virtual Desktops Operational
Exchange/Email Operational
Active Directory Operational
Other Tiger Institute IT solution Operational
Health Information Exchange (HIE) Operational
HealtheIntent Operational
Laptop/Desktop Computers Operational
Staff Duress and Temperature Monitoring Solutions Operational
Microsoft Office Apps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Clairvia Downtime for Upgrade Feb 24, 2026 23:30 - Feb 25, 2026 04:30 CST

Update - We will be undergoing scheduled maintenance during this time.
Feb 17, 2026 - 09:14 CST
Scheduled - Clairvia will be unavailable on February 24-25 between 2330-0430 for upgrade. Please use your downtime procedures during this time.
Feb 17, 2026 - 09:13 CST
Feb 18, 2026
Bridge Transfusion and Bridge Milk Management Downtime for Upgrade
Completed - The scheduled maintenance has been completed.
Feb 18, 01:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:30 CST
Scheduled - The Bridge system will be unavailable on February 17- February 18 between 2330-0130 for upgrade. Use downtime procedures during this time.
Feb 17, 08:21 CST
Feb 17, 2026
Revenue Cycle Cancelation Option Issue
Resolved - This issue has been resolved.
Feb 17, 09:28 CST
Investigating - S Situation

Users are unable to select options in the drop down menu when attempting to schedule or modify a patient appointment. This is also impacting the cancel reason in the portal.
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B Background

This cancelation option drop down is part of the appointment cancelation/modification workflow.
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A Assessment

All resources are engaged and investigating.
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R Recommendation

Please share this information with your staff.
Feb 17, 09:13 CST
Feb 16, 2026

No incidents reported.

Feb 15, 2026
athenaIDX Hosting / Private Cloud Monthly Preventative Maintenance Sunday, February 15, 2026
Completed - The scheduled maintenance has been completed.
Feb 15, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 CST
Scheduled - S Situation
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• Athena IDX has scheduled monthly preventative maintenance during the maintenance window

B Background
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• Test servers are patched with the released Microsoft patches for the current month
• Production servers are patched with the Microsoft patches that were released the previous month

A Assessment
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• Sunday, February 15, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance

R Recommendation
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Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Feb 10, 08:19 CST
Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Network Maintenance | UH, CCA, CS&E, MUPC, McHaney, Hitt St.
Completed - The scheduled maintenance has been completed.
Feb 11, 05:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 CST
Scheduled - S Situation
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The Hospital Network team is performing maintenance on the network infrastructure serving UH, CCA, CS&E, MUPC, McHaney Hall, and Hitt Street Medical Building on February 11th, 2026, from 12am until 5am. This maintenance will result in a brief 1–2-minute network interruption for each location listed below.

B Background
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An upgrade to the network infrastructure is required to replace end of life equipment. Each location listed below will be migrated floor by floor to the updated equipment, which will result in a brief 1–2-minute interruption.

A Assessment
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The following locations will be migrated floor by floor to the updated equipment, resulting in a brief 1–2-minute network interruption as components are moved. Systems and devices are expected to reconnect on their own without any user intervention. Only one floor will be moved at a time during the 12am-5am change window.

UH
-Ground floor through 7th floor (East and West for each floor)
-Tiger Avenue Parking Structure (MAG)
-1st floor Lobby
-2nd floor Lab

CCA
-Ground floor through 7th floor

CS&E
-Ground floor through 7th floor

MUPC
-Ground floor through 3rd floor

McHaney Hall
-Ground floor through 5th floor

Hitt St. Medical Building
-1st floor through 4th floor

R Recommendation
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Please communicate this change to staff working during this time.

Contact the Help Desk at 573-884-HELP following this work to report any issues.
Feb 4, 12:04 CST
Feb 10, 2026
MobileView Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 10, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 14:00 CST
Scheduled - S Situation

MobileView requires emergency maintenance. Per the vendor's recommendation, this maintenance will be begin at 2pm today and last for roughly 1 hour.
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B Background

MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
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A Assessment

We should expect up to 30 minutes of downtime sometime during the 1 hour change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
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R Recommendation

During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.

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Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Feb 10, 13:00 CST
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

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