Investigating - S Situation
TV meal ordering is seeing sporadic issues not letting patients order meal trays through the GetWell TV service.
________________________________________________________________________________
B Background
GetWell and CBORD partner together to allow for meal ordering from the TV. This integration broke last night.
_________________________________________________________________________________
A Assessment
Both CBORD and GetWell have been engaged. IT has placed tickets with both vendors asking for insight and resolution.
__________________________________________________________________________________
R Recommendation
If you experience this issue on your unit, please call in meals to the kitchen directly. Communication will be sent once a resolution is found.
__________________________________________________________________________________
Please communicate this to staff.
Apr 30, 2026 - 16:24 CDT
TV meal ordering is seeing sporadic issues not letting patients order meal trays through the GetWell TV service.
________________________________________________________________________________
B Background
GetWell and CBORD partner together to allow for meal ordering from the TV. This integration broke last night.
_________________________________________________________________________________
A Assessment
Both CBORD and GetWell have been engaged. IT has placed tickets with both vendors asking for insight and resolution.
__________________________________________________________________________________
R Recommendation
If you experience this issue on your unit, please call in meals to the kitchen directly. Communication will be sent once a resolution is found.
__________________________________________________________________________________
Please communicate this to staff.
Apr 30, 2026 - 16:24 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 04, 2026 - 12:44 CDT
May 04, 2026 - 12:44 CDT
Update - Technicians continue to investigate this issue onsite. Updates will be relayed timely once received. Another impacted area, outside of phones, is CRMC Guest WiFi.
May 04, 2026 - 10:31 CDT
May 04, 2026 - 10:31 CDT
Identified - Update - We are continuing to engage with the Vendor on outside callers not being able to call into the University phone system. They have a cut in their fiber optic line and are dispatching repair teams.
May 04, 2026 - 08:20 CDT
May 04, 2026 - 08:20 CDT
Investigating - S Situation
Campus and hospital-wide phone issues are occurring, primarily affecting outside callers who are unable to connect.
________________________________________________________________________________
B Background
The issue has been reported across multiple areas within the campus and hospital. Prior to this, phone systems were operating normally. Reports indicate the problem is widespread rather than isolated.
_________________________________________________________________________________
A Assessment
The outage is significantly impacting external communication, particularly inbound calls from outside callers. This may affect patient communication, coordination with external providers, and general operations. The vendor has been notified and is actively investigating the issue. ASCOM phones are not impacted at this time.
__________________________________________________________________________________
R Recommendation
Use alternative communication methods (mobile phones, TigerConnect) as needed.
__________________________________________________________________________________
Please communicate this to staff.
May 04, 2026 - 05:38 CDT
Campus and hospital-wide phone issues are occurring, primarily affecting outside callers who are unable to connect.
________________________________________________________________________________
B Background
The issue has been reported across multiple areas within the campus and hospital. Prior to this, phone systems were operating normally. Reports indicate the problem is widespread rather than isolated.
_________________________________________________________________________________
A Assessment
The outage is significantly impacting external communication, particularly inbound calls from outside callers. This may affect patient communication, coordination with external providers, and general operations. The vendor has been notified and is actively investigating the issue. ASCOM phones are not impacted at this time.
__________________________________________________________________________________
R Recommendation
Use alternative communication methods (mobile phones, TigerConnect) as needed.
__________________________________________________________________________________
Please communicate this to staff.
May 04, 2026 - 05:38 CDT
Investigating - S Situation
CareView Boards are encountering delays in populating current data.
________________________________________________________________________________
B Background
CareView Boards display a unit’s patient population, corresponding location, clinician assignments (Attending, Nurse, CTA), and a host of indicators triggered from clinician documentation in PowerChart and staffing Assignments in Clairvia.
_________________________________________________________________________________
A Assessment
CareView Board updates are backlogged and seeing significant delays in populating current patient data. Oracle Health teams are engaged to resolve.
__________________________________________________________________________________
R Recommendation
Oracle Health teams are working to restore processes. Another update will be sent after a resolution is found.
Please communicate this to staff.
Apr 30, 2026 - 09:36 CDT
CareView Boards are encountering delays in populating current data.
________________________________________________________________________________
B Background
CareView Boards display a unit’s patient population, corresponding location, clinician assignments (Attending, Nurse, CTA), and a host of indicators triggered from clinician documentation in PowerChart and staffing Assignments in Clairvia.
_________________________________________________________________________________
A Assessment
CareView Board updates are backlogged and seeing significant delays in populating current patient data. Oracle Health teams are engaged to resolve.
__________________________________________________________________________________
R Recommendation
Oracle Health teams are working to restore processes. Another update will be sent after a resolution is found.
Please communicate this to staff.
Apr 30, 2026 - 09:36 CDT
Investigating - S Situation
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
________________________________________________________________________________
B Background
Patients are being identified on the displaced queue that are not in a displaced status.
_________________________________________________________________________________
A Assessment
Technical resources are engaged.
__________________________________________________________________________________
R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
__________________________________________________________________________________
Please communicate this to staff.
Mar 31, 2026 - 16:15 CDT
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
________________________________________________________________________________
B Background
Patients are being identified on the displaced queue that are not in a displaced status.
_________________________________________________________________________________
A Assessment
Technical resources are engaged.
__________________________________________________________________________________
R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
__________________________________________________________________________________
Please communicate this to staff.
Mar 31, 2026 - 16:15 CDT
Monitoring - All patients should have all expected echo data and images loaded into cardiology PACS. Please check when you have time and call the Help Desk if you are still seeing missing images.
Apr 23, 2026 - 16:37 CDT
Apr 23, 2026 - 16:37 CDT
Investigating - S - Situation
Cardiology Echocardiograms are intermittently not crossing from some US machines to Change HealthCare Cardiology PACS.
B - Background
Starting the morning of April 22, 2026, the Cardiology department noticed that echocardiograms are intermittently not crossing Change HealthCare Cardiology PACS
A - Assessment
Change Health Care (vendor) is troubleshooting the issue and working to process the backlog of images. We are still experiencing some dropped images this morning, as well. To date, no ETA on issue resolution
R - Recommendation
We are asking user to keep a list of patients/FIN who have images listed as 'NA'. Once you have a list, place a ticket to the Help Desk (573-884-4357) and ask it to be routed to the local Cardiology team. We will work with the Change Healthcare (vendor) to ensure these images flow over once they have resolved the issue.
Apr 23, 2026 - 10:58 CDT
Cardiology Echocardiograms are intermittently not crossing from some US machines to Change HealthCare Cardiology PACS.
B - Background
Starting the morning of April 22, 2026, the Cardiology department noticed that echocardiograms are intermittently not crossing Change HealthCare Cardiology PACS
A - Assessment
Change Health Care (vendor) is troubleshooting the issue and working to process the backlog of images. We are still experiencing some dropped images this morning, as well. To date, no ETA on issue resolution
R - Recommendation
We are asking user to keep a list of patients/FIN who have images listed as 'NA'. Once you have a list, place a ticket to the Help Desk (573-884-4357) and ask it to be routed to the local Cardiology team. We will work with the Change Healthcare (vendor) to ensure these images flow over once they have resolved the issue.
Apr 23, 2026 - 10:58 CDT
Investigating - S Situation
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 2026 - 16:08 CST
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 2026 - 16:08 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 06, 2026 - 08:00 CDT
Apr 06, 2026 - 08:00 CDT
Scheduled - S Situation
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
________________________________________________________________________________
B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
_________________________________________________________________________________
A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Apr 6, 2026 08:00 - Apr 24, 2026 08:00 CDT
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
________________________________________________________________________________
B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
_________________________________________________________________________________
A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Apr 6, 2026 08:00 - Apr 24, 2026 08:00 CDT
Investigating - S Situation
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 2025 - 08:55 CST
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 2025 - 08:55 CST
Investigating - S Situation
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Partial Outage
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance