Remote Access VPN Requirement
Identified - S Situation
________________________________________________________________________________
Due to cyber security vulnerabilities, users attempting to access iportal.umh.edu or citrix.crmc.org must be connected to the appropriate VPN in order to gain access to either site.

B Background
_________________________________________________________________________________
Active cyber security threats were identified, and Information Security, IT, and Leadership approved the change to require successful VPN connection in order to access iportal.umh.edu or citrix.crmc.org.

A Assessment
__________________________________________________________________________________
If remote access to applications or systems is needed from off network, not on a Meraki router, users will need to connect to the appropriate MU or CRMC VPN in order to access either iportal.umh.edu or citrix.crmc.org.

R Recommendation
___________________________________________________________________________________
Please share this information with members of your team so they are aware. If there are still issues with remote access, please contact the Help Desk at 573-884-4357.
Oct 02, 2026 - 17:18 CDT
Experian Health - Attention - High-volume processing delays possible across payers Oct 1
Investigating - S Situation
________________________________________________________________________________
Users may notice long processing times or timeouts across multiple payers due to high volume processing for the 1st of the month.

B Background
_________________________________________________________________________________
With anticipated high-volume processing on the first of the month, you may experience periods of longer-than-expected transaction processing times or timeouts across multiple payers.

A Assessment
__________________________________________________________________________________
To check the status of specific payers, you can monitor payer-related updates on the Payer Dashboard:
https://www.passportsystemstatus.com/

R Recommendation
___________________________________________________________________________________
Please communicate this information to staff.
Oct 01, 2026 - 08:12 CDT

About This Site

Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.

Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc) Operational
Athena IDX Operational
Nurse Call/ASCOM Operational
Paging/TigerConnect Operational
Interface Engine Gateway Operational
Network/Phone Services Operational
PACS Operational
Teletracking Operational
Spacelabs Operational
Virtual Desktops Operational
Exchange/Email Operational
Active Directory Operational
Other Tiger Institute IT solution Operational
Health Information Exchange (HIE) Operational
HealtheIntent Operational
Laptop/Desktop Computers Operational
Staff Duress and Temperature Monitoring Solutions Operational
Microsoft Office Apps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 2, 2026

Unresolved incident: Remote Access VPN Requirement.

Oct 1, 2026

Unresolved incident: Experian Health - Attention - High-volume processing delays possible across payers Oct 1.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

athenaIDX Private Cloud Hosting New Critical Vulnerabilities Remediation Maintenance - Tuesday, September 29, 2026
Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 CDT
Scheduled - S Situation
________________________________________________________________________________
• Athena IDX has scheduled preventative maintenance to address a new critical vulnerability that requires immediate remediation and device reboot.

B Background
_________________________________________________________________________________
• This is to inform you that a maintenance activity has been scheduled under the New Critical Vulnerability Downtime Window to address critical vulnerabilities requiring immediate remediation and the devices reboot. We will be utilizing this maintenance window as a critical security vulnerability requires prompt action and cannot safely wait until a standard maintenance cycle.
• During the maintenance window, there may be brief service interruptions of approximately 20 minutes while the NetScaler devices reboot as part of the patching process.

A Assessment
__________________________________________________________________________________
• Tuesday, September 29, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance

R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Sep 28, 09:36 CDT

Sep 28, 2026

Remote Access VPN Requirement
Resolved - The VPN requirement has been lifted.
Sep 28, 08:52 CDT
Investigating - S Situation
________________________________________________________________________________
Due to cyber security vulnerabilities, users attempting to access iportal.umh.edu or citrix.crmc.org must be connected to the appropriate VPN in order to gain access to either site.

B Background
_________________________________________________________________________________
Active cyber security threats were identified over the weekend, and Information Security, IT, and Leadership approved the change to require successful VPN connection in order to access iportal.umh.edu or citrix.crmc.org.

A Assessment
__________________________________________________________________________________
If remote access to applications or systems is needed from off network, not on a Meraki router, users will need to connect to the appropriate MU or CRMC VPN in order to access either iportal.umh.edu or citrix.crmc.org.

R Recommendation
___________________________________________________________________________________
Please share this information with members of your team so they are aware. If there are still issues with remote access, please contact the Help Desk at 573-885-4357.
Sep 27, 16:46 CDT

Sep 27, 2026

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Experian Alert - Multiple products, login timeouts 09/02/26
Resolved - This incident has been resolved.
Sep 25, 15:31 CDT
Investigating - S Situation
________________________________________________________________________________
You may be experiencing timeouts when trying to log in to OneSource, eCare NEXT, ClaimSource or Contract Manager when using this URL: https://my.experianhealth.com/.

B Background
_________________________________________________________________________________
Users are receiving timeouts when attempting to log into OneSource eCare NeXT ClaimSource or Contract Manager.

A Assessment
__________________________________________________________________________________
8:40 a.m. CT - Technical teams are investigating.

R Recommendation
___________________________________________________________________________________

Updates will be sent as additional information is received.

Please communicate this change to staff.
Sep 2, 08:54 CDT
MUHC Voicemail Server Upgrade
Completed - The scheduled maintenance has been completed.
Sep 25, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 CDT
Scheduled - Campus Telecom will be upgrading the voicemail server that supports phones throughout the Health System starting at 10pm on Thursday, Sept. 24 and is expected to conclude at 2am on Friday, Sept 25. This is a planned maintenance activity.

Voicemail services are expected to remain available during the upgrade. However, intermittent service interruptions may occur. Please plan for adequate phone coverage during this upgrade window to minimize potential business impact.
Sep 21, 08:09 CDT

Sep 24, 2026

Unplanned CRMC Only Limited Access to EMR Applications
Resolved - This was a fiber cut that had to be repaired by the Vendor. Work was completed on 9/23/2026 at approx 10:40AM
Sep 24, 08:45 CDT
Identified - The incident investigation is ongoing and we will continue to await confirmation from our carrier vendors that full resolution is in place and root cause analysis has been initiated. However, CRMC users have been able to access Millennium applications using their normal workflows for about two hours.

Should any change in status for CRMC users' access to Millennium applications and they are not able to access these applications has normal, please report the issue to the Help Desk and utilize the step-by step instructions to access the MUHC Virtual Desktop (link below) to access Millennium applications.

https://ced.muhealth.org/sites/ced/files/2026-09/Guide for EMR Access during CRMC network outage 9.22.26.pdf
Sep 22, 08:30 CDT
Update - CRMC users onsite have reported the ability to access Millennium applications through normal workflows. The incident investigation is ongoing and we await confirmation from our carrier vendors on resolution. Updates will continue to be provided as they become available.
Sep 22, 06:44 CDT
Update - As a workaround, CRMC users can browse to https://iportal.umh.edu and login with your MU credentials. Once logged in, click the desktops tab at the top of the page and select Win11 VDI. You can also click in the search box and search for "Win11". Once the Virtual desktop loads, you can launch PowerChart/FirstNet from Citrix Workspace. Instructions with images can be accessed here:

https://ced.muhealth.org/sites/ced/files/2026-09/Guide%20for%20EMR%20Access%20during%20CRMC%20network%20outage%209.22.26.pdf

If you receive an error message with this process, please call the help desk at 573-884-4357 (HELP).
Sep 22, 05:26 CDT
Update - We are continuing to investigate the issue. More updates will be provided as they are available.
Sep 22, 05:03 CDT
Investigating - S Situation

Oracle Health has reported specific network outages across multiple clients.
________________________________________________________________________________


B Background

CRMC and UH have different network paths of accessing MUHC EMR applications.
_________________________________________________________________________________


A Assessment

Oracle Health notified onsite Tiger Institute leadership 9/22/26 at 0145 that there were multiple network outages across multiple client sites, and due to two separate network outage situations all of CRMC's network paths to access the EMR were impacted and CRMC users currently are unable to access the EMR.
__________________________________________________________________________________


R Recommendation

Proceed to your Department's EMR Downtime Procedures until network access is restored. Downtime procedures are available for reference in Navex.
Notification will be provided with further updates and status of this outage and ability access the EMR for CRMC users.
__________________________________________________________________________________



Please communicate this to staff.
Sep 22, 02:29 CDT

Sep 23, 2026

MUHC Microsoft Patch Deployment
Completed - The scheduled maintenance has been completed.
Sep 23, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 CDT
Scheduled - S Situation

MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, September 21st at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, September 23rd at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
________________________________________________________________________________

B Background

Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________

A Assessment

To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
__________________________________________________________________________________

R Recommendation

Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
Sep 21, 12:32 CDT
Navex PolicyTech Outage
Resolved - This incident has been resolved.
Sep 23, 14:32 CDT
Update - Navex PolicyTech full functionality has been restored by the vendor.
Sep 23, 02:30 CDT
Identified - S Situation

Navex PolicyTech is currently experiencing minor service outages. Limited functionality is available; Vendor teams are working to restore full functionality.
________________________________________________________________________________


B Background

Navex PolicyTech has been experiencing intermittent service interruptions since around 12pm CST. PolicyTech is the application used to review, update, and access all MU Health Care policies.
_________________________________________________________________________________


A Assessment

The Navex PolicyTech Hosting and Engineering teams are working to restore minor service issues to Navex PolicyTech. Functionality is still limited.
__________________________________________________________________________________


R Recommendation

Please share this information with your teams so they are aware. During this service outage, policies can be accessed via the downtime 724 PCs throughout the Health System.
__________________________________________________________________________________



Please communicate this to staff.
Sep 21, 15:29 CDT
Cloverleaf Interface Engine Patching 9/23/2026 @ 0500-0530
Completed - The scheduled maintenance has been completed.
Sep 23, 09:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 05:00 CDT
Scheduled - S Situation

The interface engine server operating system will be patched on 9/23/2026 @ 0500->0530.
_____________________________________________________________________________


B Background

The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
_____________________________________________________________________________


A Assessment

At 0500 interface system patching will begin. Patching will be completed, and all connections are expected to be back up by roughly 0530.
______________________________________________________________________________


R Recommendation

If normal workflow is impacted for these systems, plan to use downtime procedures during this outage. Any issues following this work, please report to the help desk. Please communicate this change to staff.
Sep 17, 17:09 CDT

Sep 22, 2026

CRMC Securenet connection issue "New Certificate"
Resolved - This incident has been resolved.
Sep 22, 14:15 CDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 17:58 CDT
Identified - Situation:
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.

Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.

Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.

Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 17:48 CDT
TigerConnect Messaging Maintenance: 9/19-9/21/26 from 0000-0600
Resolved - Updates complete
Sep 22, 10:30 CDT
Monitoring - S Situation

TigerConnect will be performing scheduled maintenance overnight this coming weekend, Saturday, September 19 – Monday, September 21, 2026.
________________________________________________________________________________


B Background

Maintenance Schedule Detail
• Date: Saturday, Sunday and Monday September 19-21
• Time: 12am - 6am cst (each night/early morning)
_________________________________________________________________________________


A Assessment

Possible Impact
• During the hours of midnight to 6am, you may experience slowness related to the upgrade:
o Searching for staff, roles, and teams
o Looking up patients
o Message delivery
__________________________________________________________________________________


R Recommendation

Downtime is not expected.

If delays start to impact patient care, call the help desk at 573-884-4357. Telecom leadership will decide if downtime process should be used. As a reminder, the downtime process for Tiger Connect outage is utilizing overhead paging. Contact the hospital operator to communicate with other clinicians. They will help facilitate that communication.

___________________________________________________________________________________

Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Sep 16, 08:42 CDT

Sep 21, 2026

Sep 20, 2026

athenaIDX Hosting / Private Cloud Monthly Preventative Maintenance Sunday, September 20, 2026
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 CDT
Scheduled - S Situation
________________________________________________________________________________
• Athena IDX has scheduled monthly preventative maintenance during the maintenance window

B Background
_________________________________________________________________________________
• Test servers are patched with the released Microsoft patches for the current month
• Production servers are patched with the Microsoft patches that were released the previous month

A Assessment
__________________________________________________________________________________
• Sunday, September 20, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance

R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Sep 14, 14:52 CDT

Sep 19, 2026

MUHC Navex Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CDT
Scheduled - S Situation

Navex PolicyTech will undergo planned vendor maintenance Friday, September 18th from 2200 through Saturday, September 19th 0200. The Navex system will be down/unavailable for 15 minutes during the start of this maintenance window starting at 2200.
________________________________________________________________________________


B Background

Navex PolicyTech is the application used to review, update, and access all MU Health Care policies.
_________________________________________________________________________________


A Assessment

The Navex PolicyTech vendor will perform planned maintenance from 2200 on Friday, September 18th through 0200 on Saturday, September 19th, 2026.
The Navex PolicyTech application will be unavailable for 15 minutes starting at 2200 and will be in View-Only Mode through the reminder of the maintenance window. Any changes made will not be saved, but documents may still be accessed in View-Only Mode once it becomes available again.
__________________________________________________________________________________


R Recommendation

Please share this information with your teams so they are aware of the planned maintenance and potential impacts. If Navex is unavailable during this time please access policies via the downtime 724 PCs throughout the Health System. If you experience issues after the maintenance window, please contact the Hospital Help Desk at 573-884-4357.
___________________________________________________________________________________

Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Sep 16, 08:39 CDT

Sep 18, 2026

MUHC MOVEit Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 CDT
Scheduled - MOVEit Transfer (transfer.umh.edu) will be unavailable during this emergency maintenance. Automated and manual file transfers should not be initiated during this time. File transfers will be re-run once the the maintenance is complete and service is restored.
Sep 17, 16:47 CDT
Incident History Powered by Atlassian Statuspage