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All Systems Operational
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2026
No incidents reported today.
May 28, 2026
Resolved -
This issue has been resolved.
May 28, 15:43 CDT
May 28, 15:43 CDT
Investigating -
S Situation
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
________________________________________________________________________________
B Background
Patients are being identified on the displaced queue that are not in a displaced status.
_________________________________________________________________________________
A Assessment
Technical resources are engaged.
__________________________________________________________________________________
R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
__________________________________________________________________________________
Please communicate this to staff.
Mar 31, 16:15 CDT
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
________________________________________________________________________________
B Background
Patients are being identified on the displaced queue that are not in a displaced status.
_________________________________________________________________________________
A Assessment
Technical resources are engaged.
__________________________________________________________________________________
R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
__________________________________________________________________________________
Please communicate this to staff.
Mar 31, 16:15 CDT
Resolved -
This issue has been resolved.
May 28, 15:42 CDT
May 28, 15:42 CDT
Investigating -
S Situation
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 1, 09:31 CDT
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 1, 09:31 CDT
Resolved -
This incident has been resolved.
May 28, 12:03 CDT
May 28, 12:03 CDT
Investigating -
S Situation
CareView Boards are encountering delays in populating current data.
________________________________________________________________________________
B Background
CareView Boards display a unit’s patient population, corresponding location, clinician assignments (Attending, Nurse, CTA), and a host of indicators triggered from clinician documentation in PowerChart and staffing Assignments in Clairvia.
_________________________________________________________________________________
A Assessment
CareView Board updates are backlogged and seeing significant delays in populating current patient data. Oracle Health teams are engaged to resolve.
__________________________________________________________________________________
R Recommendation
Oracle Health teams are working to restore processes. Another update will be sent after a resolution is found.
Please communicate this to staff.
Apr 30, 09:36 CDT
CareView Boards are encountering delays in populating current data.
________________________________________________________________________________
B Background
CareView Boards display a unit’s patient population, corresponding location, clinician assignments (Attending, Nurse, CTA), and a host of indicators triggered from clinician documentation in PowerChart and staffing Assignments in Clairvia.
_________________________________________________________________________________
A Assessment
CareView Board updates are backlogged and seeing significant delays in populating current patient data. Oracle Health teams are engaged to resolve.
__________________________________________________________________________________
R Recommendation
Oracle Health teams are working to restore processes. Another update will be sent after a resolution is found.
Please communicate this to staff.
Apr 30, 09:36 CDT
Completed -
The scheduled maintenance has been completed.
May 28, 08:31 CDT
May 28, 08:31 CDT
Update -
We will be undergoing scheduled maintenance during this time.
May 22, 14:01 CDT
May 22, 14:01 CDT
Scheduled -
S Situation
_____________________________________________________________________________
The interface engine server operating system will be patched on 5/27/26 at 0500-0530.
B Background
______________________________________________________________________________
The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
A Assessment
__________________________________________________________________________________
Assessment
At 0500 interface system patching will begin.
Patching will be completed, and all connections are expected to be back up by 0530.
Systems Impact List:
• LogixHealth
• Optum360
• StemSoft
• 3M
• MModal
• Transunion
• Experian
• GetWell
• IDX
• RevCyclePlus
• EndoSoft
• Audbase
• Roche
• Cerner
• PowerScribe MU
• McKesson PACS
• VRAD MU
• Bridge
• MagView MU
• Clairvia
• PolySmith
• AS-OBGYN
• Butterfly POCUS
• Flow
• Arthrex
• ScottCare MU
• MARS
• Oncore
• ECIN
• Pyxis
• Spacelabs
• Teletracking
• TigerConnect
• Omnicell
• Verkada
• Xltek
• Amtelco
• Aria MU
• Heyex
• Oncolog
• PFT
• StreamConnect
• TherapySource
• WoundVision
• TONIC
• TheraDoc
• CipherHealth
• Conserus
• Epiphany
• GECard
• McKesson Card
• Artera
• Kyruus
• PharmaForce
• QPath
• CBORD MU
• MURJ
• ARUP
• RALS
• TEG
• VITEK
• AXION
• FORUM
• BREG
• CAREVIVE
• PatientIQ
• Verato
This work is an effort to stay in sync with the latest system maintenance and system security updates.
R Recommendation
______________________________________________________________________________
If normal workflow is impacted for these systems, plan to use downtime procedures during this outage.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
May 27, 05:00 CDT
_____________________________________________________________________________
The interface engine server operating system will be patched on 5/27/26 at 0500-0530.
B Background
______________________________________________________________________________
The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
A Assessment
__________________________________________________________________________________
Assessment
At 0500 interface system patching will begin.
Patching will be completed, and all connections are expected to be back up by 0530.
Systems Impact List:
• LogixHealth
• Optum360
• StemSoft
• 3M
• MModal
• Transunion
• Experian
• GetWell
• IDX
• RevCyclePlus
• EndoSoft
• Audbase
• Roche
• Cerner
• PowerScribe MU
• McKesson PACS
• VRAD MU
• Bridge
• MagView MU
• Clairvia
• PolySmith
• AS-OBGYN
• Butterfly POCUS
• Flow
• Arthrex
• ScottCare MU
• MARS
• Oncore
• ECIN
• Pyxis
• Spacelabs
• Teletracking
• TigerConnect
• Omnicell
• Verkada
• Xltek
• Amtelco
• Aria MU
• Heyex
• Oncolog
• PFT
• StreamConnect
• TherapySource
• WoundVision
• TONIC
• TheraDoc
• CipherHealth
• Conserus
• Epiphany
• GECard
• McKesson Card
• Artera
• Kyruus
• PharmaForce
• QPath
• CBORD MU
• MURJ
• ARUP
• RALS
• TEG
• VITEK
• AXION
• FORUM
• BREG
• CAREVIVE
• PatientIQ
• Verato
This work is an effort to stay in sync with the latest system maintenance and system security updates.
R Recommendation
______________________________________________________________________________
If normal workflow is impacted for these systems, plan to use downtime procedures during this outage.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
May 27, 05:00 CDT
May 27, 2026
Completed -
The scheduled maintenance has been completed.
May 27, 16:31 CDT
May 27, 16:31 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:00 CDT
Apr 6, 08:00 CDT
Scheduled -
S Situation
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
________________________________________________________________________________
B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
_________________________________________________________________________________
A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Mar 19, 13:58 CDT
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
________________________________________________________________________________
B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
_________________________________________________________________________________
A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Mar 19, 13:58 CDT
Resolved -
This incident has been resolved.
May 27, 16:30 CDT
May 27, 16:30 CDT
Investigating -
S Situation
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 08:55 CST
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 08:55 CST
Resolved -
This incident has been resolved.
May 27, 16:30 CDT
May 27, 16:30 CDT
Investigating -
S Situation
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 16:08 CST
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 16:08 CST
Resolved -
This incident has been resolved.
May 27, 16:30 CDT
May 27, 16:30 CDT
Monitoring -
All patients should have all expected echo data and images loaded into cardiology PACS. Please check when you have time and call the Help Desk if you are still seeing missing images.
Apr 23, 16:37 CDT
Apr 23, 16:37 CDT
Investigating -
S - Situation
Cardiology Echocardiograms are intermittently not crossing from some US machines to Change HealthCare Cardiology PACS.
B - Background
Starting the morning of April 22, 2026, the Cardiology department noticed that echocardiograms are intermittently not crossing Change HealthCare Cardiology PACS
A - Assessment
Change Health Care (vendor) is troubleshooting the issue and working to process the backlog of images. We are still experiencing some dropped images this morning, as well. To date, no ETA on issue resolution
R - Recommendation
We are asking user to keep a list of patients/FIN who have images listed as 'NA'. Once you have a list, place a ticket to the Help Desk (573-884-4357) and ask it to be routed to the local Cardiology team. We will work with the Change Healthcare (vendor) to ensure these images flow over once they have resolved the issue.
Apr 23, 10:58 CDT
Cardiology Echocardiograms are intermittently not crossing from some US machines to Change HealthCare Cardiology PACS.
B - Background
Starting the morning of April 22, 2026, the Cardiology department noticed that echocardiograms are intermittently not crossing Change HealthCare Cardiology PACS
A - Assessment
Change Health Care (vendor) is troubleshooting the issue and working to process the backlog of images. We are still experiencing some dropped images this morning, as well. To date, no ETA on issue resolution
R - Recommendation
We are asking user to keep a list of patients/FIN who have images listed as 'NA'. Once you have a list, place a ticket to the Help Desk (573-884-4357) and ask it to be routed to the local Cardiology team. We will work with the Change Healthcare (vendor) to ensure these images flow over once they have resolved the issue.
Apr 23, 10:58 CDT
Resolved -
This incident has been resolved.
May 27, 15:51 CDT
May 27, 15:51 CDT
Investigating -
S Situation
TV meal ordering is seeing sporadic issues not letting patients order meal trays through the GetWell TV service.
________________________________________________________________________________
B Background
GetWell and CBORD partner together to allow for meal ordering from the TV. This integration broke last night.
_________________________________________________________________________________
A Assessment
Both CBORD and GetWell have been engaged. IT has placed tickets with both vendors asking for insight and resolution.
__________________________________________________________________________________
R Recommendation
If you experience this issue on your unit, please call in meals to the kitchen directly. Communication will be sent once a resolution is found.
__________________________________________________________________________________
Please communicate this to staff.
Apr 30, 16:24 CDT
TV meal ordering is seeing sporadic issues not letting patients order meal trays through the GetWell TV service.
________________________________________________________________________________
B Background
GetWell and CBORD partner together to allow for meal ordering from the TV. This integration broke last night.
_________________________________________________________________________________
A Assessment
Both CBORD and GetWell have been engaged. IT has placed tickets with both vendors asking for insight and resolution.
__________________________________________________________________________________
R Recommendation
If you experience this issue on your unit, please call in meals to the kitchen directly. Communication will be sent once a resolution is found.
__________________________________________________________________________________
Please communicate this to staff.
Apr 30, 16:24 CDT
Resolved -
This incident has been resolved.
May 27, 15:30 CDT
May 27, 15:30 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 4, 12:44 CDT
May 4, 12:44 CDT
Update -
Technicians continue to investigate this issue onsite. Updates will be relayed timely once received. Another impacted area, outside of phones, is CRMC Guest WiFi.
May 4, 10:31 CDT
May 4, 10:31 CDT
Identified -
Update - We are continuing to engage with the Vendor on outside callers not being able to call into the University phone system. They have a cut in their fiber optic line and are dispatching repair teams.
May 4, 08:20 CDT
May 4, 08:20 CDT
Investigating -
S Situation
Campus and hospital-wide phone issues are occurring, primarily affecting outside callers who are unable to connect.
________________________________________________________________________________
B Background
The issue has been reported across multiple areas within the campus and hospital. Prior to this, phone systems were operating normally. Reports indicate the problem is widespread rather than isolated.
_________________________________________________________________________________
A Assessment
The outage is significantly impacting external communication, particularly inbound calls from outside callers. This may affect patient communication, coordination with external providers, and general operations. The vendor has been notified and is actively investigating the issue. ASCOM phones are not impacted at this time.
__________________________________________________________________________________
R Recommendation
Use alternative communication methods (mobile phones, TigerConnect) as needed.
__________________________________________________________________________________
Please communicate this to staff.
May 4, 05:38 CDT
Campus and hospital-wide phone issues are occurring, primarily affecting outside callers who are unable to connect.
________________________________________________________________________________
B Background
The issue has been reported across multiple areas within the campus and hospital. Prior to this, phone systems were operating normally. Reports indicate the problem is widespread rather than isolated.
_________________________________________________________________________________
A Assessment
The outage is significantly impacting external communication, particularly inbound calls from outside callers. This may affect patient communication, coordination with external providers, and general operations. The vendor has been notified and is actively investigating the issue. ASCOM phones are not impacted at this time.
__________________________________________________________________________________
R Recommendation
Use alternative communication methods (mobile phones, TigerConnect) as needed.
__________________________________________________________________________________
Please communicate this to staff.
May 4, 05:38 CDT
Completed -
The scheduled maintenance has been completed.
May 27, 15:00 CDT
May 27, 15:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 CDT
May 27, 09:00 CDT
Scheduled -
S Situation
MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, May 25th at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, May 27th at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
________________________________________________________________________________
B Background
Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________
A Assessment
To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
__________________________________________________________________________________
R Recommendation
Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
May 25, 08:26 CDT
MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, May 25th at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, May 27th at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
________________________________________________________________________________
B Background
Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________
A Assessment
To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
__________________________________________________________________________________
R Recommendation
Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
May 25, 08:26 CDT
May 26, 2026
No incidents reported.
May 25, 2026
No incidents reported.
May 24, 2026
No incidents reported.
May 23, 2026
No incidents reported.
May 22, 2026
No incidents reported.
May 21, 2026
No incidents reported.
May 20, 2026
Resolved -
This incident has been resolved.
May 20, 16:10 CDT
May 20, 16:10 CDT
Investigating -
An email titled “Get started with Cisco Webex” was distributed to campus and hospital phone users. The email is not a phishing email and does not cause harm, but can be ignored. Sorry for the inconvenience.
May 20, 14:02 CDT
May 20, 14:02 CDT
Resolved -
This incident has been resolved.
May 20, 16:09 CDT
May 20, 16:09 CDT
Identified -
Latest Update From Spectrum:
The Spectrum Business NOC has We identified a possible fiber cut in your area. We’re in the process of assessing and isolating the issue. While the median repair time in Missouri is 8 hour(s), we’ll be able to share a more specific timeline once we finish our assessment. We’ll send hourly updates, or sooner than that if conditions change.
May 20, 14:03 CDT
The Spectrum Business NOC has We identified a possible fiber cut in your area. We’re in the process of assessing and isolating the issue. While the median repair time in Missouri is 8 hour(s), we’ll be able to share a more specific timeline once we finish our assessment. We’ll send hourly updates, or sooner than that if conditions change.
May 20, 14:03 CDT
Investigating -
S Situation
Campus and hospital are impacted by cable television outage.
________________________________________________________________________________
B Background
Impact was noticed roughly 30 minutes ago.
_________________________________________________________________________________
A Assessment
Campus is investigating the cause.
__________________________________________________________________________________
R Recommendation
Please wait for more updates from the technicians investigating.
__________________________________________________________________________________
Please communicate this to staff.
May 20, 11:10 CDT
Campus and hospital are impacted by cable television outage.
________________________________________________________________________________
B Background
Impact was noticed roughly 30 minutes ago.
_________________________________________________________________________________
A Assessment
Campus is investigating the cause.
__________________________________________________________________________________
R Recommendation
Please wait for more updates from the technicians investigating.
__________________________________________________________________________________
Please communicate this to staff.
May 20, 11:10 CDT
May 19, 2026
No incidents reported.
May 18, 2026
Resolved -
This issue has been resolved.
May 18, 09:17 CDT
May 18, 09:17 CDT
Investigating -
S Situation
________________________________________________________________________________
You may be experiencing processing delays or errors when using the following products:
• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• Coverage Discovery
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor
B Background
_________________________________________________________________________________
Users are experiencing processing delays and errors with multiple Experian products.
A Assessment
__________________________________________________________________________________
Technical teams are engaged
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this to staff.
May 18, 08:55 CDT
________________________________________________________________________________
You may be experiencing processing delays or errors when using the following products:
• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• Coverage Discovery
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor
B Background
_________________________________________________________________________________
Users are experiencing processing delays and errors with multiple Experian products.
A Assessment
__________________________________________________________________________________
Technical teams are engaged
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this to staff.
May 18, 08:55 CDT
May 17, 2026
Completed -
The scheduled maintenance has been completed.
May 17, 07:00 CDT
May 17, 07:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 00:00 CDT
May 17, 00:00 CDT
Scheduled -
S Situation
________________________________________________________________________________
• Athena IDX has scheduled monthly preventative maintenance during the maintenance window
B Background
_________________________________________________________________________________
• Test servers are patched with the released Microsoft patches for the current month
• Production servers are patched with the Microsoft patches that were released the previous month
A Assessment
__________________________________________________________________________________
• Sunday, May 17, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
May 12, 09:50 CDT
________________________________________________________________________________
• Athena IDX has scheduled monthly preventative maintenance during the maintenance window
B Background
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• Test servers are patched with the released Microsoft patches for the current month
• Production servers are patched with the Microsoft patches that were released the previous month
A Assessment
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• Sunday, May 17, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
May 12, 09:50 CDT
May 16, 2026
No incidents reported.
May 15, 2026
No incidents reported.
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