Investigating - S Situation
On November 17, 2026 between 12am and 6am, Windows OS 2022 will be pushed to the two document processing batch servers, which are currently utilizing Windows 2016. This upgrade may cause document processing via automated batching to be delayed (i.e. documents via Experian and Tonic). This may also cause delays for Advanced Capture and Kofax, utilized by Medical Records. The documents will be queued for processing once the servers are back up.
________________________________________________________________________________
B Background
Windows Operating System 2016 will no longer be supported soon, so an upgrade to Windows OS 2022 is required.
_________________________________________________________________________________
A Assessment
Outside of the maintenance window, if images are not processing as expected, please enter a ticket with examples so we can confirm receipt of the document and queuing as anticipated.
Note: This upgrade should not impact manual document imaging and scanning during the maintenance window.
__________________________________________________________________________________
R Recommendation
Please share this information with your staff.
Nov 09, 2026 - 09:17 CST
On November 17, 2026 between 12am and 6am, Windows OS 2022 will be pushed to the two document processing batch servers, which are currently utilizing Windows 2016. This upgrade may cause document processing via automated batching to be delayed (i.e. documents via Experian and Tonic). This may also cause delays for Advanced Capture and Kofax, utilized by Medical Records. The documents will be queued for processing once the servers are back up.
________________________________________________________________________________
B Background
Windows Operating System 2016 will no longer be supported soon, so an upgrade to Windows OS 2022 is required.
_________________________________________________________________________________
A Assessment
Outside of the maintenance window, if images are not processing as expected, please enter a ticket with examples so we can confirm receipt of the document and queuing as anticipated.
Note: This upgrade should not impact manual document imaging and scanning during the maintenance window.
__________________________________________________________________________________
R Recommendation
Please share this information with your staff.
Nov 09, 2026 - 09:17 CST
Investigating - S Situation
The interfaces will be temporarily unavailable on November 3, 2026, from 2300–2359 (11:00 PM–11:59 PM) due to a scheduled MQ upgrade.
B Background
The MQ upgrade is a planned maintenance activity required to support system infrastructure and ensure continued interface functionality and performance.
All Cerner applications (PowerChart, Revenue Cycle, FirstNet, SurgiNet, etc.) will be available during this event.
A Assessment
During the maintenance window, interface communication with Cerner will be interrupted. Systems and applications dependent on these interfaces may experience delays or temporary disruptions in sending and receiving data.
Patients can still be registered in the Cerner system.
No other non-Cerner downstream systems will be updated during this event.
R Recommendation
Utilize downtime procedures for non-Cerner downstream systems. Contact the HELP desk (573-884-4357) for any issues during the downtime.
Please plan accordingly and communicate this scheduled downtime to all impacted departments and stakeholders
Normal interface operations are expected to resume following completion of the upgrade.
Oct 30, 2026 - 16:39 CDT
The interfaces will be temporarily unavailable on November 3, 2026, from 2300–2359 (11:00 PM–11:59 PM) due to a scheduled MQ upgrade.
B Background
The MQ upgrade is a planned maintenance activity required to support system infrastructure and ensure continued interface functionality and performance.
All Cerner applications (PowerChart, Revenue Cycle, FirstNet, SurgiNet, etc.) will be available during this event.
A Assessment
During the maintenance window, interface communication with Cerner will be interrupted. Systems and applications dependent on these interfaces may experience delays or temporary disruptions in sending and receiving data.
Patients can still be registered in the Cerner system.
No other non-Cerner downstream systems will be updated during this event.
R Recommendation
Utilize downtime procedures for non-Cerner downstream systems. Contact the HELP desk (573-884-4357) for any issues during the downtime.
Please plan accordingly and communicate this scheduled downtime to all impacted departments and stakeholders
Normal interface operations are expected to resume following completion of the upgrade.
Oct 30, 2026 - 16:39 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Under Maintenance
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance