Tiger Institute | Help Desk Ticket request
Tiger Institute for Health Innovation
Tiger Institute System Status
HealthCatalyst Not Loading in PowerChart
Investigating - S Situation

Multiple reports of HealthCatalyst tool not loading in PowerChart.
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B Background

The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
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A Assessment

Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
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R Recommendation

Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
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Nov 12, 2025 - 08:55 CST
Cerner Rev Cycle - Date of Birth Incorrectly Defaulting Year
Investigating - S Situation

Users are experiencing an issue when entering the patient's date of birth.
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B Background

While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
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A Assessment

Resources have been engaged and are actively troubleshooting the issue.
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R Recommendation

If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
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Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT

About This Site

Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.

Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc) Operational
Athena IDX Operational
Nurse Call/ASCOM Operational
Paging/TigerConnect Operational
Interface Engine Gateway Operational
Network/Phone Services Operational
PACS Operational
Teletracking Operational
Spacelabs Operational
Virtual Desktops Operational
Exchange/Email Operational
Active Directory Operational
Other Tiger Institute IT solution Operational
Health Information Exchange (HIE) Operational
HealtheIntent Operational
Laptop/Desktop Computers Operational
Staff Duress and Temperature Monitoring Solutions Operational
Microsoft Office Apps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Clairvia Downtime for Upgrade Feb 10, 2026 23:30 - Feb 11, 2026 04:30 CST

Clairvia will be unavailable during the upgrade process and database restore 2330-0430 Thursday-Wednesday February 11, 2026. Please use downtime procedures during this time.
Posted on Feb 10, 2026 - 23:30 CST

Bridge Transfusion and Bridge Milk Management Downtime for Upgrade Feb 10, 2026 23:30 - Feb 11, 2026 01:30 CST

Bridge Transfusion and Bridge Milk Management will not be available for 2 hours, beginning Wednesday, February 10 at 2330- 0130. Use downtime procedures during this time.
Posted on Feb 03, 2026 - 09:55 CST
Feb 3, 2026
Experian - Alert - Multiple products, processing delay and errors 2/3/26
Resolved - This incident has been resolved.
Feb 3, 13:02 CST
Investigating - S Situation
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You may be experiencing processing delays or errors when using the following products:

• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• Coverage Discovery
• PaymentSafe
• Order Manager
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor
• Patient Access Curator

B Background
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Users are experiencing processing delays and errors with multiple Experian products.

A Assessment
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10:30 a.m. CT - Technical teams are engaged

R Recommendation
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Updates will be sent as additional information is received.

Please communicate this to staff.
Feb 3, 10:53 CST
Tiger Connect Intermittent Issues
Resolved - This incident has been resolved by the vendor.
Feb 3, 11:10 CST
Update - We are continuing to investigate this issue with the Tiger connect vendor.
Jan 20, 16:52 CST
Investigating - S Situation
TigerConnect is experiencing inconsistent functionality sending messages for some users. This could have an impact on patient care due to messages not being received in a timely fashion.

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B Background
We are monitoring the situation with the vendor. This is not a wide spread issue at this point.
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A Assessment
IT is currently working with Pro Support from Tiger Connect to find a resolution to this issue.
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R Recommendation
If you do not receive a response to your message in Tiger Connect in a timely fashion, reach out to the recipient via a different communication method to verify that they have received it.
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Please communicate this to staff.
Jan 17, 13:13 CST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
MUHC Microsoft Patch Deployment
Completed - The scheduled maintenance has been completed.
Jan 28, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Jan 26, 06:46 CST
Scheduled - S Situation

MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, January 26th at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, January 28th at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
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B Background

Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________

A Assessment

To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
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R Recommendation

Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
Jan 26, 06:45 CST
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Experian Alert - Patient Estimate Delays 1/23/26
Resolved - This incident has been resolved.
Jan 23, 14:31 CST
Investigating - S Situation
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Issue Summary:
You may be experiencing intermittent processing delays when using the following Experian products.

• Patient Estimates
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Users are seeing processing delays when Experian Patient Estimates

A Assessment
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Teams are engaged.

R Recommendation
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Updates will be sent as additional information is received.

Please communicate this to staff.
Jan 23, 09:01 CST
Jan 22, 2026
Real-Time Power BI Reports Experiencing Data Delays
Resolved - Data streams have been restored and historic (catch-up) loads completed. Data is up to date.
Jan 22, 16:49 CST
Investigating - S Situation
Real-time Power BI reports are currently experiencing a data delay and are not reflecting the most recent information.
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B Background
These reports rely on streaming data sourced from the server UMHC DWDB PROD, which supports our real-time reporting infrastructure.
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A Assessment
Streaming has been down since approximately 6:00 AM on 1/22/26. The issue is actively being investigated.
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R Recommendation
Until the issue is resolved, reports such as Situational Awareness, Patient Care Dashboard and other real-time reporting will not display current data. We will provide an update as soon as the issue is resolved, or further information becomes available.
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Please communicate this to staff.
Jan 22, 08:47 CST
Jan 21, 2026

No incidents reported.

Jan 20, 2026
Experian Alert - Multiple products, processing delays 1/20/26
Resolved - This incident has been resolved.
Jan 20, 15:34 CST
Investigating - S Situation
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Issue Summary:
You may be experiencing intermittent processing delays when using the following products through eCare NEXT:

• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• ClaimSource
• Coverage Discovery
• PaymentSafe
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor


B Background
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Users are seeing processing delays when using multiple eCare Next products.

A Assessment
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9:35 a.m. CT: Teams are engaged.

R Recommendation
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Updates will be sent as additional information is received.

Please communicate this to staff.
Jan 20, 09:55 CST
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