Identified - S Situation
________________________________________________________________________________
Amtelco has released an update to the Apple version of the MiSecure app.
B Background
_________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
A Assessment
__________________________________________________________________________________
On Tuesday, April 9th, 2024, Amtelco released an update to the Apple version of the MiSecure app to address performance issues. The app update is published to the Apple App Store and is available for all users download to their devices at this time.
R Recommendation
___________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
Please communicate this update to staff.
Apr 16, 2024 - 09:07 CDT
________________________________________________________________________________
Amtelco has released an update to the Apple version of the MiSecure app.
B Background
_________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
A Assessment
__________________________________________________________________________________
On Tuesday, April 9th, 2024, Amtelco released an update to the Apple version of the MiSecure app to address performance issues. The app update is published to the Apple App Store and is available for all users download to their devices at this time.
R Recommendation
___________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
Please communicate this update to staff.
Apr 16, 2024 - 09:07 CDT
Update - Experian Health is aware of Change Healthcare’s (Optum’s) announcement on February 21 about a cybersecurity incident affecting its systems. Experian’s Cyber Incident Response team and Cyber Threat Intelligence teams have been engaged and are closely monitoring the situation. We have not seen evidence of a threat to Experian. Out of an abundance of caution and consistent with Experian’s security practices, Experian has temporarily severed connectivity to Change Healthcare. During the period of this severed connectively, there will be an impact to batch and EDI authorizations, claims and remits, claim status, eligibility, and notice of care transactions Experian Health sends to Change Healthcare. Experian will resume connectivity to Change when it receives assurances from Change Healthcare that it has adequately contained the threat.
Action to take:
• Claims processing: Continue importing claims as usual. We will hold claims in batch status until we're able to route them.
• Notice of Care (278N): You may be experiencing a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely submission of any Notice of Care/Notice of Admission transactions, you may need to reach the payer directly using other means (phone, portal, fax).
• Authorizations (278), Claim Status (276/277) and Eligibility (270/271): You may be receiving a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely information, you may need to reach the payer directly using other means (phone, portal, fax).
• To see the status of real-time payer connections check this dashboard.
https://www.passportsystemstatus.com/
We will provide an update when more information is available.
Feb 22, 2024 - 12:20 CST
Action to take:
• Claims processing: Continue importing claims as usual. We will hold claims in batch status until we're able to route them.
• Notice of Care (278N): You may be experiencing a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely submission of any Notice of Care/Notice of Admission transactions, you may need to reach the payer directly using other means (phone, portal, fax).
• Authorizations (278), Claim Status (276/277) and Eligibility (270/271): You may be receiving a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely information, you may need to reach the payer directly using other means (phone, portal, fax).
• To see the status of real-time payer connections check this dashboard.
https://www.passportsystemstatus.com/
We will provide an update when more information is available.
Feb 22, 2024 - 12:20 CST
Update - Status update (6:55 p.m. CT): Optum/Change Healthcare is addressing a network interruption related to a cyber security issue. As a result, the following transaction types through this trading partner are currently unavailable:
• Notice of Care (278N)
• Authorizations (278)
• Eligibility (270/271)
• Claims Status (276/277)
• Claims Submission (837)
• Remits (835)
• Attachments (275)
We will provide an update when more information is available. To see the status of real-time payer connections check this dashboard:
https://www.passportsystemstatus.com/
Feb 22, 2024 - 08:14 CST
• Notice of Care (278N)
• Authorizations (278)
• Eligibility (270/271)
• Claims Status (276/277)
• Claims Submission (837)
• Remits (835)
• Attachments (275)
We will provide an update when more information is available. To see the status of real-time payer connections check this dashboard:
https://www.passportsystemstatus.com/
Feb 22, 2024 - 08:14 CST
Investigating - S Situation
________________________________________________________________________________
A third-party vendor is experiencing a service disruption, causing many payer connections to be unavailable.
B Background
_________________________________________________________________________________
You may experience a service disruption for certain payers when running Eligibility.
A Assessment
__________________________________________________________________________________
Technical teams are engaged with the vendor and working towards resolution.
R Recommendation
__________________________________________________________________________________
Additional information will be sent as it is received.
The status of payer connections are being kept up-to-date here: https://www.passportsystemstatus.com/
Please communicate this to staff.
Feb 21, 2024 - 15:08 CST
________________________________________________________________________________
A third-party vendor is experiencing a service disruption, causing many payer connections to be unavailable.
B Background
_________________________________________________________________________________
You may experience a service disruption for certain payers when running Eligibility.
A Assessment
__________________________________________________________________________________
Technical teams are engaged with the vendor and working towards resolution.
R Recommendation
__________________________________________________________________________________
Additional information will be sent as it is received.
The status of payer connections are being kept up-to-date here: https://www.passportsystemstatus.com/
Please communicate this to staff.
Feb 21, 2024 - 15:08 CST
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, Cerner Retail Pharmacy, RXStation, etc)
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Operational
Athena IDX
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Operational
Nurse Call/ASCOM
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Operational
Paging/MiSecure
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Operational
Interface Engine Gateway
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Operational
Network/Phone Services
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Operational
PACS
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Operational
Teletracking
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Operational
Spacelabs
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Operational
Virtual Desktops
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Operational
Exchange/Email
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Operational
Active Directory
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Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
athenaIDX Hosting / Private Cloud Monthly Preventative Maintenance Sunday, May 19, 2024
May 19, 2024 00:00-06:00 CDT
S Situation
________________________________________________________________________________
AthenaIDX will be completing maintenance on Sunday, May 19, 2024 from midnight to 6 AM central time.
B Background
_________________________________________________________________________________
Some customers may experience intermittent connectivity during the scheduled maintenance time. Interfaces sending data from Cerner Rev Cycle to IDX will also be down during this time.
A Assessment
__________________________________________________________________________________
During the maintenance window, connectivity to AthenaIDX may be interrupted. Interfaces will also be down during this maintenance window, so updates will not flow from Cerner Rev Cycle to IDX until maintenance is completed.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on May 13, 2024 - 10:45 CDT
________________________________________________________________________________
AthenaIDX will be completing maintenance on Sunday, May 19, 2024 from midnight to 6 AM central time.
B Background
_________________________________________________________________________________
Some customers may experience intermittent connectivity during the scheduled maintenance time. Interfaces sending data from Cerner Rev Cycle to IDX will also be down during this time.
A Assessment
__________________________________________________________________________________
During the maintenance window, connectivity to AthenaIDX may be interrupted. Interfaces will also be down during this maintenance window, so updates will not flow from Cerner Rev Cycle to IDX until maintenance is completed.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on May 13, 2024 - 10:45 CDT
CRMC - Network Maintenance
May 23, 2024 01:00-03:00 CDT
S Situation
________________________________________________________________________________
Maintenance is required on the CRMC network to further integrate into MU Health Care. Starting at 0100 on 5/23/24, the CRMC network will be in a degraded state for approximately one hour while undergoing maintenance.
B Background
_________________________________________________________________________________
Maintenance is required on the CRMC network firewall, VPN, and wireless network to further integrate into MU Health Care support and standards.
A Assessment
__________________________________________________________________________________
Starting at 0100 on 5/23, the following network services at CRMC will be impacted for maintenance:
-Internet access - Access to the internet will be lost. Internal network access and access to Cerner will remain in place.
-Access to the MU Health Care Citrix environment.
-Access to VPN's for remote access will be down.
-A brief interruption to Wi-Fi will be observed - devices are expected to automatically reconnect.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on May 16, 2024 - 16:02 CDT
________________________________________________________________________________
Maintenance is required on the CRMC network to further integrate into MU Health Care. Starting at 0100 on 5/23/24, the CRMC network will be in a degraded state for approximately one hour while undergoing maintenance.
B Background
_________________________________________________________________________________
Maintenance is required on the CRMC network firewall, VPN, and wireless network to further integrate into MU Health Care support and standards.
A Assessment
__________________________________________________________________________________
Starting at 0100 on 5/23, the following network services at CRMC will be impacted for maintenance:
-Internet access - Access to the internet will be lost. Internal network access and access to Cerner will remain in place.
-Access to the MU Health Care Citrix environment.
-Access to VPN's for remote access will be down.
-A brief interruption to Wi-Fi will be observed - devices are expected to automatically reconnect.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on May 16, 2024 - 16:02 CDT
MUHC - VOIP Phone Maintenance
May 24, 2024 22:00 - May 25, 2024 02:00 CDT
S Situation
________________________________________________________________________________
The Campus Telecom Team has scheduled maintenance for the MUHC VOIP phones on Friday, May 24rd from 2200 – Saturday, May 25th 0200.
B Background
_________________________________________________________________________________
Campus Telecom will be upgrading the firmware on all MUHC VOIP phones throughout the health system.
A Assessment
__________________________________________________________________________________
Campus Telecom will be upgrading the firmware running on the MUHC VOIP phones on Friday, 5/24/24 from 2200 – Saturday, 5/25/24 0200. During this change window, all VOIP phones throughout MUHC will need to reboot which will cause a 30 second – 1 minute downtime per phone as the phone restarts. All live calls will not be impacted as those phones will reboot once no longer connected to a live call.
R Recommendation
___________________________________________________________________________________
Please share this information with members of your team so they are aware. If there are issues either during or post the planned change window, please contact the Campus Help Desk at 573-882-5000.
Posted on May 15, 2024 - 12:20 CDT
________________________________________________________________________________
The Campus Telecom Team has scheduled maintenance for the MUHC VOIP phones on Friday, May 24rd from 2200 – Saturday, May 25th 0200.
B Background
_________________________________________________________________________________
Campus Telecom will be upgrading the firmware on all MUHC VOIP phones throughout the health system.
A Assessment
__________________________________________________________________________________
Campus Telecom will be upgrading the firmware running on the MUHC VOIP phones on Friday, 5/24/24 from 2200 – Saturday, 5/25/24 0200. During this change window, all VOIP phones throughout MUHC will need to reboot which will cause a 30 second – 1 minute downtime per phone as the phone restarts. All live calls will not be impacted as those phones will reboot once no longer connected to a live call.
R Recommendation
___________________________________________________________________________________
Please share this information with members of your team so they are aware. If there are issues either during or post the planned change window, please contact the Campus Help Desk at 573-882-5000.
Posted on May 15, 2024 - 12:20 CDT