Monitoring - A fix has been implemented and IT teams are monitoring systems for performance.
If new access issues arise, please call the Help Desk at 882-4357.
Feb 24, 2026 - 13:46 CST
If new access issues arise, please call the Help Desk at 882-4357.
Feb 24, 2026 - 13:46 CST
Investigating - S Situation
An issue has been reported that users are unable to access various applications
________________________________________________________________________________
B Background
Applications currently impacted (this may not be an all inclusive list):
Qualtrics
Cipher
Solventum
Micromedex
Polysmith
UKG
Tiger Connect
MFA
VDI issues
Citrix Cloud issues
MUHEALTHCARE intranet
PowerShare
_________________________________________________________________________________
A Assessment
IT Teams are engaged and actively working on a resolution.
__________________________________________________________________________________
R Recommendation
Please follow downtime procedures for these applications at this time.
__________________________________________________________________________________
Please communicate this to staff.
Feb 24, 2026 - 12:41 CST
An issue has been reported that users are unable to access various applications
________________________________________________________________________________
B Background
Applications currently impacted (this may not be an all inclusive list):
Qualtrics
Cipher
Solventum
Micromedex
Polysmith
UKG
Tiger Connect
MFA
VDI issues
Citrix Cloud issues
MUHEALTHCARE intranet
PowerShare
_________________________________________________________________________________
A Assessment
IT Teams are engaged and actively working on a resolution.
__________________________________________________________________________________
R Recommendation
Please follow downtime procedures for these applications at this time.
__________________________________________________________________________________
Please communicate this to staff.
Feb 24, 2026 - 12:41 CST
Investigating - S Situation
Special characters are displaying instead of expected quotation marks when CAA generated text displays in workflow or clinical note.
________________________________________________________________________________
B Background
Oracle Health CAA Operations team is investigating this issue of special characters disrupting the generated text across multiple healthcare systems utilizing CAA.
_________________________________________________________________________________
A Assessment
Oracle Health CAA Operations team has identified that quotation marks used by CAA are being converted into these disruptive special characters. The CAA Operations team is actively investing thing issue.
__________________________________________________________________________________
R Recommendation
As always, carefully review CAA text prior to committing the text to clinical documentation, edit/modify text as appropriate prior to signing the note.
__________________________________________________________________________________
Please communicate this to clinical staff who utilize CAA to assist with clinical documentation.
Feb 24, 2026 - 12:51 CST
Special characters are displaying instead of expected quotation marks when CAA generated text displays in workflow or clinical note.
________________________________________________________________________________
B Background
Oracle Health CAA Operations team is investigating this issue of special characters disrupting the generated text across multiple healthcare systems utilizing CAA.
_________________________________________________________________________________
A Assessment
Oracle Health CAA Operations team has identified that quotation marks used by CAA are being converted into these disruptive special characters. The CAA Operations team is actively investing thing issue.
__________________________________________________________________________________
R Recommendation
As always, carefully review CAA text prior to committing the text to clinical documentation, edit/modify text as appropriate prior to signing the note.
__________________________________________________________________________________
Please communicate this to clinical staff who utilize CAA to assist with clinical documentation.
Feb 24, 2026 - 12:51 CST
Update - S Situation
We will be upgrading the current MobileView version from 5.6 to 5.8. Per the vendor’s recommendation, this maintenance is scheduled for February 25, 2026, from 9:00 AM to 3:00 PM.
________________________________________________________________________________
B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
_________________________________________________________________________________
A Assessment
We should expect up to 6 hours of downtime during the change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
__________________________________________________________________________________
R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Please reach out to Cody Schwartz (schwartzcm@umsystem.edu) if there are any concerns surrounding this work and/or the planned downtime.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Feb 24, 2026 - 12:49 CST
We will be upgrading the current MobileView version from 5.6 to 5.8. Per the vendor’s recommendation, this maintenance is scheduled for February 25, 2026, from 9:00 AM to 3:00 PM.
________________________________________________________________________________
B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
_________________________________________________________________________________
A Assessment
We should expect up to 6 hours of downtime during the change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
__________________________________________________________________________________
R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Please reach out to Cody Schwartz (schwartzcm@umsystem.edu) if there are any concerns surrounding this work and/or the planned downtime.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Feb 24, 2026 - 12:49 CST
Investigating - S Situation
We will be upgrading the current MobileView version from 5.6 to 5.8. Per the vendor’s recommendation, this maintenance is scheduled for February 25, 2026, from 9:00 AM to 3:00 PM.
________________________________________________________________________________
B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
_________________________________________________________________________________
A Assessment
We should expect up to 6 hours of downtime during the change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
__________________________________________________________________________________
R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Please reach out to Cody Schwartz (schwartzcm@umsystem.edu) if there are any concerns surrounding this work and/or the planned downtime.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Feb 19, 2026 - 10:59 CST
We will be upgrading the current MobileView version from 5.6 to 5.8. Per the vendor’s recommendation, this maintenance is scheduled for February 25, 2026, from 9:00 AM to 3:00 PM.
________________________________________________________________________________
B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
_________________________________________________________________________________
A Assessment
We should expect up to 6 hours of downtime during the change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
__________________________________________________________________________________
R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Please reach out to Cody Schwartz (schwartzcm@umsystem.edu) if there are any concerns surrounding this work and/or the planned downtime.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Feb 19, 2026 - 10:59 CST
Investigating - S Situation
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 2025 - 08:55 CST
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 2025 - 08:55 CST
Investigating - S Situation
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Clairvia Downtime for Upgrade Feb 24, 2026 23:30 - Feb 25, 2026 04:30 CST
Update -
We will be undergoing scheduled maintenance during this time.
Feb 17, 2026 - 09:14 CST
Feb 17, 2026 - 09:14 CST
Scheduled -
Clairvia will be unavailable on February 24-25 between 2330-0430 for upgrade. Please use your downtime procedures during this time.
Feb 17, 2026 - 09:13 CST
Feb 17, 2026 - 09:13 CST
MUHC Microsoft Patch Deployment Feb 25, 2026 09:00-15:00 CST
S Situation
MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, February 23rd at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, February 25th at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
________________________________________________________________________________
B Background
Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________
A Assessment
To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
__________________________________________________________________________________
R Recommendation
Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
Posted on Feb 23, 2026 - 07:30 CST
MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, February 23rd at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, February 25th at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
________________________________________________________________________________
B Background
Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________
A Assessment
To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
__________________________________________________________________________________
R Recommendation
Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
Posted on Feb 23, 2026 - 07:30 CST