Experian Alert - Multiple products, login timeouts 09/02/26
Investigating - S Situation
________________________________________________________________________________
You may be experiencing timeouts when trying to log in to OneSource, eCare NEXT, ClaimSource or Contract Manager when using this URL: https://my.experianhealth.com/.

B Background
_________________________________________________________________________________
Users are receiving timeouts when attempting to log into OneSource eCare NeXT ClaimSource or Contract Manager.

A Assessment
__________________________________________________________________________________
8:40 a.m. CT - Technical teams are investigating.

R Recommendation
___________________________________________________________________________________

Updates will be sent as additional information is received.

Please communicate this change to staff.
Sep 02, 2026 - 08:54 CDT
CRMC Securenet connection issue "New Certificate"
Update - We are continuing to work on a fix for this issue.
Jun 25, 2026 - 17:58 CDT
Identified - Situation:
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.

Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.

Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.

Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
Wireless Certificate Update for MU Health Care/UMHSWirelessII/TigerWiFi
Identified - Last night, a certificate breakage in the employee WiFi networks occurred impacting laptops. Affected devices may currently be unable to connect to the MU Health Care, UMHWirelessII, or TigerWiFi networks.

A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:

1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.

If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT

About This Site

Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.

Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc) Operational
Athena IDX Operational
Nurse Call/ASCOM Operational
Paging/TigerConnect Operational
Interface Engine Gateway Operational
Network/Phone Services Under Maintenance
PACS Operational
Teletracking Operational
Spacelabs Operational
Virtual Desktops Operational
Exchange/Email Operational
Active Directory Operational
Other Tiger Institute IT solution Operational
Health Information Exchange (HIE) Operational
HealtheIntent Operational
Laptop/Desktop Computers Operational
Staff Duress and Temperature Monitoring Solutions Operational
Microsoft Office Apps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 3, 2026

No incidents reported today.

Sep 2, 2026

SBAR: McKesson Radiology PACS Downtime
Resolved - This incident has been resolved. Please call the Help Desk if you experience any further issues.
Sep 2, 17:38 CDT
Update - We are continuing to investigate this issue.
Sep 2, 16:58 CDT
Investigating - S – Situation
McKesson Radiology PACS is currently down. As a result, radiology images are not available for viewing through PACS or PowerChart.

B – Background
The PACS system is used to access and review radiology studies and images. During this downtime, providers and clinical staff will be unable to view images through the system.

A – Assessment
The outage is causing images performed today to not be vieable in PowerChart. This also may delay review of diagnostic imaging and could impact clinical decision-making and patient care. Radiology studies may still be performed, but images will not be viewable in PACS until service is restored.

R – Recommendation
Please be aware of the PACS downtime and anticipate potential delays in accessing radiology images. For urgent imaging needs, contact Radiology directly for guidance and alternative options. Staff will be notified when PACS functionality is restored.
Sep 2, 16:57 CDT
iPortal External Login Errors
Resolved - Microsoft has rolled back the changes causing iPortal login errors. All staff are now able to login to iPortal both internally and externally.
Sep 2, 13:52 CDT
Update - We are continuing to investigate this issue with Microsoft engineers. Some users are seeing login success to iPortal at this time, but a clear resolution has not been established. Additional updates will be provided as more information becomes available.
Sep 2, 12:49 CDT
Investigating - S Situation
________________________________________________________________________________
MU Health Care is currently experiencing login errors with iPortal, the external Citrix login method. Staff attempting to access iPortal from an external network may receive login errors and be unable to connect.

B Background
_________________________________________________________________________________
The issue is limited to users accessing iPortal from outside the MU Health Care network. Citrix Workspace remains operational for users connected to the internal network.

A Assessment
__________________________________________________________________________________
External network access through iPortal is currently impacted and users attempting to log in externally may encounter errors during the login process.

All necessary resources are engaged to remediate these errors.

R Recommendation
___________________________________________________________________________________
Staff who are connected to the MU Health Care internal network should continue using Citrix Workspace as normal. Staff requiring external access through iPortal may experience login failures until the issue is resolved.

Technical teams are actively investigating the issue. Additional updates will be provided as more information becomes available.
Sep 2, 08:23 CDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

MOVEit Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 09:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 10:00 CDT
Scheduled - S Situation

MOVEit Transfer (transfer.umh.edu) will be unavailable on Wednesday, August 26, 2026, from approximately 10:00 a.m. to 2:00 p.m. for scheduled maintenance.
________________________________________________________________________________


B Background

MOVEit Transfer is a secure file transfer application used for both automated and manual transmission of files. During this maintenance window, service packs will be installed to the MOVEit environment.
_________________________________________________________________________________


A Assessment

MOVEit file transfers will be unavailable during the maintenance window. Automated and manual file transfers should not be initiated during this time. Once maintenance is complete and MOVEit service is restored, affected file transfers will be re-established or re-run as appropriate.

Impacted workflows include, but are not limited to:
HIM – Fax2Mail
Theradoc – Flat files
SPM – SurgiNet files
Zoll – CAD files
ImageNow – HRIS files to HR\Imaging
__________________________________________________________________________________


R Recommendation

Please communicate this downtime with staff, departments, and vendors that will see an impact from the MOVEit service being unavailable. File transfers will be re-run once the service pack installations are complete.

After the work is complete, please report any issues to the HelpDesk at 573-884-HELP
___________________________________________________________________________________
Aug 20, 16:42 CDT
ASCOM OAP Upgrade
Completed - The scheduled maintenance has been completed.
Aug 27, 09:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:00 CDT
Scheduled - S Situation

We will be migrating OAP traffic to the ASCOM UCM server at 8:00am on Thursday August 27. Brief downtime of less than 30 minutes is may be expected.
________________________________________________________________________________


B Background

This modification is required to move from legacy ASCOM services and utilize features of the recent upgrade. The upgrade is scheduled during normal business hours to ensure the vendor is available for support barring any technical issues arise.
_________________________________________________________________________________


A Assessment

ASCOM nurse call functionality may be temporarily impacted during the cutover. Work is expected to less than 30 minutes
__________________________________________________________________________________


R Recommendation

• August 27 at 8:00am - 8:30am
• Follow normal downtime procedures during the brief interruption.
• Use approved primary alert notification and communication devices (nurse call console phones, spacelabs central monitors, desk phones, etc.)
• For any issues following the change, contact the IT Help Desk.
___________________________________________________________________________________
Aug 25, 14:49 CDT

Aug 26, 2026

MUHC Microsoft Patch Deployment
Completed - The scheduled maintenance has been completed.
Aug 26, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 09:00 CDT
Scheduled - S Situation

MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, August 24th at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, August 26th at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
________________________________________________________________________________

B Background

Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________

A Assessment

To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
__________________________________________________________________________________

R Recommendation

Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
Aug 24, 08:41 CDT
Interface Engine Monthly Patching
Completed - The scheduled maintenance has been completed.
Aug 26, 12:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 CDT
Scheduled - S Situation

The interface engine server operating system will be patched on 08/26/26 @ 0500->0530.
________________________________________________________________________________


B Background

The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
_________________________________________________________________________________


A Assessment

At 0500 interface system patching will begin. Patching will be completed, and all connections are expected to be back up by roughly 0530.
__________________________________________________________________________________


R Recommendation

If normal workflow is impacted for these systems, plan to use downtime procedures during this outage. Any issues following this work, please report to the help desk. Please communicate this change to staff.
___________________________________________________________________________________

Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Aug 18, 09:06 CDT
QUEST Limited Administrative Access Issue
Resolved - The certificate issue affecting administrative access has been resolved. To ensure users are able to properly access the application, it is recommended that affected users clear the cache in their web browser prior to attempting to login.

Please report any further issues or failures to the Hospital Help Desk at 573-884-4357.
Aug 26, 09:10 CDT
Identified - S Situation

Administrative access to the QUEST/Origami system is currently restricted, limiting the team’s ability to perform required administrative functions.
________________________________________________________________________________


B Background

The issue appears to be related to a certificate problem affecting admin authentication or access. The team has engaged both the vendor and internal technical teams for investigation and resolution.
_________________________________________________________________________________


A Assessment

Current working hypothesis is an expired, invalid, or misconfigured certificate. The access restriction may impact system administration and timely support activities until resolved.
__________________________________________________________________________________


R Recommendation

Event Report is working normally. Please communicate restrictions for Event Resolving through the QUEST Admin Application.
___________________________________________________________________________________
Aug 26, 09:02 CDT

Aug 25, 2026

Experian - OneSource & ecare NEXT: Intermittent errors 8/25/26
Resolved - This incident has been resolved.
Aug 25, 13:04 CDT
Investigating - S Situation
________________________________________________________________________________
You may receive the following message when attempting to receive a payer response in OneSource or eCare NEXT:
"Server is currently down for maintenance. The response was not built. Please try again."


B Background
_________________________________________________________________________________
Users are intermittently receiving errors when attempting to receive a payer response in OneSource or eCare NEXT.

A Assessment
__________________________________________________________________________________
Status (11:10 a.m. CT): Technical teams are engaged and have confirmed the error is intermittent. If you receive the error, refresh and try again.

R Recommendation
_________________________________________________________________________________
Updates will be sent out as additional information is received.

Please communicate this to staff.
Aug 25, 12:03 CDT

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

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