Update - S Situation
________________________________________________________________________________
Some US Cellular & T-Mobile customers may be experiencing issues connecting to MU Health Care phone lines. If a call isn’t going through, patients are being asked to please call (573) 882-4141 for assistance and connection to the proper clinic. US Cellular & T-Mobile are aware of this issue affecting some customers, and engineers are working to resolve the issue.
B Background
_________________________________________________________________________________
Some US Cellular & T-Mobile customers are unable to make keypad selections when calling into MUHC and MU call centers. If a call center asks for a number/prompt to be entered, these cellular customers are unable to enter a number/prompt to properly route the call.
A Assessment
__________________________________________________________________________________
US Cellular & T-Mobile have acknowledged this problem and they are working to resolve. Patients affected should call (573) 882-4141 for assistance to bypass the keypad selection issue.
R Recommendation
___________________________________________________________________________________
Follow this Statuspage for further updates.
Mar 19, 2026 - 16:09 CDT
________________________________________________________________________________
Some US Cellular & T-Mobile customers may be experiencing issues connecting to MU Health Care phone lines. If a call isn’t going through, patients are being asked to please call (573) 882-4141 for assistance and connection to the proper clinic. US Cellular & T-Mobile are aware of this issue affecting some customers, and engineers are working to resolve the issue.
B Background
_________________________________________________________________________________
Some US Cellular & T-Mobile customers are unable to make keypad selections when calling into MUHC and MU call centers. If a call center asks for a number/prompt to be entered, these cellular customers are unable to enter a number/prompt to properly route the call.
A Assessment
__________________________________________________________________________________
US Cellular & T-Mobile have acknowledged this problem and they are working to resolve. Patients affected should call (573) 882-4141 for assistance to bypass the keypad selection issue.
R Recommendation
___________________________________________________________________________________
Follow this Statuspage for further updates.
Mar 19, 2026 - 16:09 CDT
Update - The MU Telecom team is continuing to work with US Cellular & T-Mobile to address this widespread issue.
Mar 06, 2026 - 15:52 CST
Mar 06, 2026 - 15:52 CST
Identified - S Situation
________________________________________________________________________________
US Cellular & T-Mobile customers calling in to MU Health Care and MU Campus call centers are currently unable to make keypad selections when prompted. US Cellular & T-Mobile are aware of this widespread issue affecting more than just MUHC, and engineers are working to resolve. Other cellular providers have not acknowledged this issue, but there have been sporadic reports today of similar issues for AT&T customers.
B Background
_________________________________________________________________________________
US Cellular & T-Mobile customers are unable to make keypad selections when calling into MUHC and MU call centers. If a call center asks for a number/prompt to be entered, these cellular customers are unable to enter a number/prompt to properly route the call.
A Assessment
__________________________________________________________________________________
US Cellular & T-Mobile have acknowledged this problem and they are working to resolve. At this time, this failure is at the cellular carrier level and not the MUHC and MU Campus level.
R Recommendation
___________________________________________________________________________________
Follow this Statuspage for further updates.
Mar 05, 2026 - 16:15 CST
________________________________________________________________________________
US Cellular & T-Mobile customers calling in to MU Health Care and MU Campus call centers are currently unable to make keypad selections when prompted. US Cellular & T-Mobile are aware of this widespread issue affecting more than just MUHC, and engineers are working to resolve. Other cellular providers have not acknowledged this issue, but there have been sporadic reports today of similar issues for AT&T customers.
B Background
_________________________________________________________________________________
US Cellular & T-Mobile customers are unable to make keypad selections when calling into MUHC and MU call centers. If a call center asks for a number/prompt to be entered, these cellular customers are unable to enter a number/prompt to properly route the call.
A Assessment
__________________________________________________________________________________
US Cellular & T-Mobile have acknowledged this problem and they are working to resolve. At this time, this failure is at the cellular carrier level and not the MUHC and MU Campus level.
R Recommendation
___________________________________________________________________________________
Follow this Statuspage for further updates.
Mar 05, 2026 - 16:15 CST
Rev Cycle Eligibility - Connection to Missouri Medicaid experiencing processing delays or interruptions - 03/17/2026
Subscribe
Investigating - S Situation
________________________________________________________________________________
Rev Cycle Eligibility is operational however it has been identified that Medicaid Missouri is processing slower than normal or is experiencing an interruption for real-time eligibility transactions.
B Background
_________________________________________________________________________________
Medicaid of Missouri is processing eligibility requests slower than normal or is experiencing an interruption for real-time eligibility transactions.
A Assessment
__________________________________________________________________________________
Technical teams have been engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received.
Mar 17, 2026 - 08:30 CDT
________________________________________________________________________________
Rev Cycle Eligibility is operational however it has been identified that Medicaid Missouri is processing slower than normal or is experiencing an interruption for real-time eligibility transactions.
B Background
_________________________________________________________________________________
Medicaid of Missouri is processing eligibility requests slower than normal or is experiencing an interruption for real-time eligibility transactions.
A Assessment
__________________________________________________________________________________
Technical teams have been engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received.
Mar 17, 2026 - 08:30 CDT
Investigating - S Situation
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 2026 - 16:08 CST
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 2026 - 16:08 CST
Investigating - S Situation
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 2025 - 08:55 CST
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 2025 - 08:55 CST
Investigating - S Situation
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tiger Connect Infrastructure Maintenance Mar 22, 2026 00:00-06:00 CDT
TigerConnect will be performing scheduled Clinical Collaboration Platform (CCP) infrastructure maintenance. Changes applied will update TigerConnect backend infrastructure to enhance platform resiliency, scalability, and reduce operational risk. Should unexpected or additional service degradation occur, TigerConnect will provide notification and updates until resolved via https://status.tigerconnect.com/.
TigerConnect Support is available for questions or issue handling through the following channels:
• Phone: 605-564-4722 (or Premium Support Toll-Free Number)
• Email: support@tigerconnect.com
• TigerConnect App: direct message to TigerConnect Admin
Posted on Mar 20, 2026 - 08:53 CDT
TigerConnect Support is available for questions or issue handling through the following channels:
• Phone: 605-564-4722 (or Premium Support Toll-Free Number)
• Email: support@tigerconnect.com
• TigerConnect App: direct message to TigerConnect Admin
Posted on Mar 20, 2026 - 08:53 CDT
Tiger Connect Infrastructure Maintenance Mar 23, 2026 00:00-06:00 CDT
TigerConnect will be performing scheduled Clinical Collaboration Platform (CCP) infrastructure maintenance. Changes applied will update TigerConnect backend infrastructure to enhance platform resiliency, scalability, and reduce operational risk. Should unexpected or additional service degradation occur, TigerConnect will provide notification and updates until resolved via https://status.tigerconnect.com/.
TigerConnect Support is available for questions or issue handling through the following channels:
• Phone: 605-564-4722 (or Premium Support Toll-Free Number)
• Email: support@tigerconnect.com
• TigerConnect App: direct message to TigerConnect Admin
Posted on Mar 20, 2026 - 08:54 CDT
TigerConnect Support is available for questions or issue handling through the following channels:
• Phone: 605-564-4722 (or Premium Support Toll-Free Number)
• Email: support@tigerconnect.com
• TigerConnect App: direct message to TigerConnect Admin
Posted on Mar 20, 2026 - 08:54 CDT
CRMC Interface Engine Server Migration Mar 25, 2026 05:45-08:00 CDT
S Situation
The interface engine is migrating to a new server on 3/25/26 at 0545->0800 for CRMC specific interfaces.
________________________________________________________________________________
B Background
The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
_________________________________________________________________________________
A Assessment
- At 0600 internal systems will begin migration. This will be quick and a brief interruption in real-time data flow for most systems.
- VPN specific connections will migrate after but take a little more time.
- All connections expected to be completed and migrated by 0800.
- Systems Impact List:
Radimet
PowerScribe
MUSE
Fuji Synapse
Fuji CV
MagView
LungView
VRAD (VPN)
Pyxis
Amtelco
PACSGEAR
FormFast
CBORD
Aria
Breeze
XLTEK
Telcor
ScottCare
UDS (VPN)
MedKeeper (VPN)
CleveMed (VPN)
This work is an effort to move these systems to a more stable integration environment.
__________________________________________________________________________________
R Recommendation
If normal workflow is impacted for these systems, plan to use downtime procedures during this outage.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Mar 10, 2026 - 16:03 CDT
The interface engine is migrating to a new server on 3/25/26 at 0545->0800 for CRMC specific interfaces.
________________________________________________________________________________
B Background
The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
_________________________________________________________________________________
A Assessment
- At 0600 internal systems will begin migration. This will be quick and a brief interruption in real-time data flow for most systems.
- VPN specific connections will migrate after but take a little more time.
- All connections expected to be completed and migrated by 0800.
- Systems Impact List:
Radimet
PowerScribe
MUSE
Fuji Synapse
Fuji CV
MagView
LungView
VRAD (VPN)
Pyxis
Amtelco
PACSGEAR
FormFast
CBORD
Aria
Breeze
XLTEK
Telcor
ScottCare
UDS (VPN)
MedKeeper (VPN)
CleveMed (VPN)
This work is an effort to move these systems to a more stable integration environment.
__________________________________________________________________________________
R Recommendation
If normal workflow is impacted for these systems, plan to use downtime procedures during this outage.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Mar 10, 2026 - 16:03 CDT
NurseCall 2026 Test-N-Inspect Schedule Apr 6, 2026 08:00 - Apr 24, 2026 08:00 CDT
S Situation
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
________________________________________________________________________________
B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
_________________________________________________________________________________
A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Posted on Mar 19, 2026 - 13:58 CDT
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
________________________________________________________________________________
B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
_________________________________________________________________________________
A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Posted on Mar 19, 2026 - 13:58 CDT