All Systems Operational
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless Network Maintenance at CRMC Madison St. Location Oct 12, 2026 22:00 - Oct 13, 2026 01:00 CDT
Announce to: CRMC
S Situation
________________________________________________________________________________
MU Health Care is updating the WiFi network enrollment process for staff connecting personal devices at the CRMC Madison St. location. Starting 10/12 after 10pm, staff needing WiFi connectivity will connect personal devices directly to the “MU Health Care” WiFi network using their PawPrint username and password. This change will replace the current use of the CRMC-UMHBYOD wireless network.
To support this change, there will also be a 20-minute interruption to the WiFi network at the CRMC Madison St. campus, the PoB, and Surgicare between 10pm-1am on Monday 10/12/26.
B Background
_________________________________________________________________________________
The Hospital Network team is performing maintenance on the WiFi network which will result in up to a 20-minute network interruption on 10/12/26. During this time, the CRMC-UMHBYOD network will be retired.
Historically, staff have connected personal devices to the CRMC-UMHBYOD WiFi network for internet access and approved mobile applications. To simplify the connection experience and improve consistency across devices, MU Health Care is transitioning personal device enrollment to the MU Health Care wireless network.
A Assessment
__________________________________________________________________________________
MUHC and CRMC managed devices are expected to reconnect on their own following the 20-minute interruption. No user intervention is required.
Personal devices enrolled through the MU Health Care wireless network will continue to receive internet-only access and will not have access to internal MU Health Care resources or protected internal systems.
This approach allows staff to securely use essential communication and productivity tools available externally, including:
- TigerConnect
- Microsoft applications (Authenticator MFA, Office, Teams, etc.)
- Web-based applications accessible from anywhere
- Approved cloud or externally accessible systems
The change improves the user experience by reducing confusion between wireless networks while preserving network segmentation and security requirements for personally owned devices.
R Recommendation
___________________________________________________________________________________
Please share this SBAR with staff working 10/12/26 between 10p-1a.
Staff using personal devices while on premises should begin enrolling those devices to the MU Health Care wireless network using their PawPrint username and password once the change is implemented. The CRMC-UMHBYOD wireless network will be retired as part of this transition on Monday October 12th , 2026.
Departments and leaders are encouraged to share this update with staff and remind users that:
- Personal devices will only receive internet access
- Internal MU Health Care network resources will remain inaccessible from personal devices
- MU Health Care-managed wireless devices will continue to automatically connect to the MU Health Care network for internal access
Posted on Oct 06, 2026 - 13:46 CDT
S Situation
________________________________________________________________________________
MU Health Care is updating the WiFi network enrollment process for staff connecting personal devices at the CRMC Madison St. location. Starting 10/12 after 10pm, staff needing WiFi connectivity will connect personal devices directly to the “MU Health Care” WiFi network using their PawPrint username and password. This change will replace the current use of the CRMC-UMHBYOD wireless network.
To support this change, there will also be a 20-minute interruption to the WiFi network at the CRMC Madison St. campus, the PoB, and Surgicare between 10pm-1am on Monday 10/12/26.
B Background
_________________________________________________________________________________
The Hospital Network team is performing maintenance on the WiFi network which will result in up to a 20-minute network interruption on 10/12/26. During this time, the CRMC-UMHBYOD network will be retired.
Historically, staff have connected personal devices to the CRMC-UMHBYOD WiFi network for internet access and approved mobile applications. To simplify the connection experience and improve consistency across devices, MU Health Care is transitioning personal device enrollment to the MU Health Care wireless network.
A Assessment
__________________________________________________________________________________
MUHC and CRMC managed devices are expected to reconnect on their own following the 20-minute interruption. No user intervention is required.
Personal devices enrolled through the MU Health Care wireless network will continue to receive internet-only access and will not have access to internal MU Health Care resources or protected internal systems.
This approach allows staff to securely use essential communication and productivity tools available externally, including:
- TigerConnect
- Microsoft applications (Authenticator MFA, Office, Teams, etc.)
- Web-based applications accessible from anywhere
- Approved cloud or externally accessible systems
The change improves the user experience by reducing confusion between wireless networks while preserving network segmentation and security requirements for personally owned devices.
R Recommendation
___________________________________________________________________________________
Please share this SBAR with staff working 10/12/26 between 10p-1a.
Staff using personal devices while on premises should begin enrolling those devices to the MU Health Care wireless network using their PawPrint username and password once the change is implemented. The CRMC-UMHBYOD wireless network will be retired as part of this transition on Monday October 12th , 2026.
Departments and leaders are encouraged to share this update with staff and remind users that:
- Personal devices will only receive internet access
- Internal MU Health Care network resources will remain inaccessible from personal devices
- MU Health Care-managed wireless devices will continue to automatically connect to the MU Health Care network for internal access
Posted on Oct 06, 2026 - 13:46 CDT
MU Health Care Wireless Network Changes Oct 13, 2026 14:00-15:00 CDT
S Situation
________________________________________________________________________________
MU Health Care is updating the wireless network enrollment process for staff using personal devices on premises. Staff will now connect personal devices directly to the MU Health Care wireless network (SSID) using their PawPrint username and password. This change will replace the current use of the UMHBYOD wireless network which will be retired on October 13th, 2026.
B Background
_________________________________________________________________________________
Historically, staff personal devices connected to the UMHBYOD wireless network for internet access and approved mobile applications. To simplify the connection experience and improve consistency across devices, MU Health Care is transitioning personal device enrollment to the MU Health Care wireless network.
This change supports easier onboarding while continuing to maintain appropriate security controls for personal devices.
A Assessment
__________________________________________________________________________________
Personal devices enrolled through the MU Health Care wireless network will continue to receive internet-only access and will not have access to internal MU Health Care resources or protected internal systems.
This approach allows staff to securely use essential communication and productivity tools available externally, including:
- TigerConnect
- Microsoft applications (MFA, Office, Teams, etc.)
- Web-based applications accessible from anywhere
- Approved cloud or externally accessible systems
The change improves the user experience by reducing confusion between wireless networks while preserving network segmentation and security requirements for personally owned devices.
R Recommendation
___________________________________________________________________________________
Staff using personal devices while on premises should begin enrolling those devices to the MU Health Care wireless network using their PawPrint username and password starting today. The UMHBYOD wireless network will be retired as part of this transition on Tuesday October 13th, 2026.
Departments and leaders are encouraged to share this update with staff and remind users that:
- Personal devices will only receive internet access
- Internal MU Health Care network resources will remain inaccessible from personal devices
- MU Health Care-managed wireless devices will continue to automatically connect to the MU Health Care network for internal access
Posted on Oct 06, 2026 - 13:53 CDT
________________________________________________________________________________
MU Health Care is updating the wireless network enrollment process for staff using personal devices on premises. Staff will now connect personal devices directly to the MU Health Care wireless network (SSID) using their PawPrint username and password. This change will replace the current use of the UMHBYOD wireless network which will be retired on October 13th, 2026.
B Background
_________________________________________________________________________________
Historically, staff personal devices connected to the UMHBYOD wireless network for internet access and approved mobile applications. To simplify the connection experience and improve consistency across devices, MU Health Care is transitioning personal device enrollment to the MU Health Care wireless network.
This change supports easier onboarding while continuing to maintain appropriate security controls for personal devices.
A Assessment
__________________________________________________________________________________
Personal devices enrolled through the MU Health Care wireless network will continue to receive internet-only access and will not have access to internal MU Health Care resources or protected internal systems.
This approach allows staff to securely use essential communication and productivity tools available externally, including:
- TigerConnect
- Microsoft applications (MFA, Office, Teams, etc.)
- Web-based applications accessible from anywhere
- Approved cloud or externally accessible systems
The change improves the user experience by reducing confusion between wireless networks while preserving network segmentation and security requirements for personally owned devices.
R Recommendation
___________________________________________________________________________________
Staff using personal devices while on premises should begin enrolling those devices to the MU Health Care wireless network using their PawPrint username and password starting today. The UMHBYOD wireless network will be retired as part of this transition on Tuesday October 13th, 2026.
Departments and leaders are encouraged to share this update with staff and remind users that:
- Personal devices will only receive internet access
- Internal MU Health Care network resources will remain inaccessible from personal devices
- MU Health Care-managed wireless devices will continue to automatically connect to the MU Health Care network for internal access
Posted on Oct 06, 2026 - 13:53 CDT
Citrix Maintenance: Favorite Reset Oct 17, 2026 17:00-18:00 CDT
Announce to: CH | Clinics | CRMC | KSMC | MOI | MUPC | UH
S Situation
________________________________________________________________________________
After 5 pm on Saturday, October 17, 2026, updates will be applied to the MU Health Care Citrix iPortal and Workspace platform. Your Favorites list will reset to a default list of commonly used apps. You will need to add your preferred apps to Favorites again following this update.
B Background
_________________________________________________________________________________
An update to a Citrix database is required for maintenance to keep the platform healthy and supported. As a result of this update, all customizations will be reset. Customizations including favorited apps which display on the main screen of iPortal or Workspace will be reset, as well as the order in which applications are displayed will be reset.
A Assessment
__________________________________________________________________________________
All apps will still be available after the update; however, your Favorites list and the order of your apps will change.
An app may appear to be missing if it is no longer in your Favorites following this update. See below for methods to add apps back to the Favorites window.
R Recommendation
___________________________________________________________________________________
After the update, add your preferred apps to Favorites using either option:
•Browse: Select Apps at the top of the Citrix window. Find your app and select the star in the top-left corner.
•Search: Select the magnifying glass in the top-right corner. Search for your app by name and select the star in its top-left corner.
NOTE that apps will display on the Favorites window in the order they are favorited – apps cannot be rearranged due to a limitation in features from Citrix.
Posted on Oct 09, 2026 - 11:08 CDT
S Situation
________________________________________________________________________________
After 5 pm on Saturday, October 17, 2026, updates will be applied to the MU Health Care Citrix iPortal and Workspace platform. Your Favorites list will reset to a default list of commonly used apps. You will need to add your preferred apps to Favorites again following this update.
B Background
_________________________________________________________________________________
An update to a Citrix database is required for maintenance to keep the platform healthy and supported. As a result of this update, all customizations will be reset. Customizations including favorited apps which display on the main screen of iPortal or Workspace will be reset, as well as the order in which applications are displayed will be reset.
A Assessment
__________________________________________________________________________________
All apps will still be available after the update; however, your Favorites list and the order of your apps will change.
An app may appear to be missing if it is no longer in your Favorites following this update. See below for methods to add apps back to the Favorites window.
R Recommendation
___________________________________________________________________________________
After the update, add your preferred apps to Favorites using either option:
•Browse: Select Apps at the top of the Citrix window. Find your app and select the star in the top-left corner.
•Search: Select the magnifying glass in the top-right corner. Search for your app by name and select the star in its top-left corner.
NOTE that apps will display on the Favorites window in the order they are favorited – apps cannot be rearranged due to a limitation in features from Citrix.
Posted on Oct 09, 2026 - 11:08 CDT