In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 06, 2026 - 08:00 CDT
Apr 06, 2026 - 08:00 CDT
Scheduled - S Situation
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
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B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
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A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Apr 6, 2026 08:00 - Apr 24, 2026 08:00 CDT
Nurse Call Test-N-Inspect is scheduled April 6-April 24. This event is a requirement to maintain the ‘life safety’ status of the system. Every known nurse call annunciation device will be tested and documented during this time.
________________________________________________________________________________
B Background
Nurse call is a primary alerting source for MUHC System for patient call, patient emergency, code blue, and staff assist. As a life safety alerting system, formal inspection is required.
_________________________________________________________________________________
A Assessment
Please familiarize yourself with the schedule below. During dates of impact, please prep patients and staff for disruption from alerting. Ideally, having an escort for the vendor as they go room-to-room would be appreciated.
Date Goal Stretch
Monday, April 6th MOI Start CCA Tower
Tuesday, April 7th CCA Tower Start UMH
Wednesday, April 8th. UMH
Thursday, April 9th UMH
Friday, April 10th UMH
Saturday, April 11th UMH/MOI/Keene Street Med Center OR's Go Home
Sunday, April 12th No Testing No Testing
Monday, April 13th PCT Start MUPC
Tuesday, April 14th MUPC
Wednesday, April 15th. MU Children's Hospital & Birthing Center
Thursday, April 16th. UPMB/Next Gen/Hitt Street Med Bldg
Friday, April 17th SPMB/Woodrail/MU Urgent Care
Saturday, April 18th. No Testing No Testing
Sunday, April 19th No Testing No Testing
Monday, April 20th Keene Med Bldg/ENT Center/Battle Avenue
Tuesday, April 21st Keene Street Med Center
Wednesday, April 22nd Clinics*
Thursday, April 23rd Clinics* - Ashland/Jackson Rd/Jeff City
Friday, April 24th
*Clinics Include:
Berrywood Medical Center
Broadway Urgent Care
Discovery Park Clinic
Ashland Family Medicine - Ashland
Jackson Road Medical Bldg - Boonville
Jefferson City Urgent Care - Jeff City
__________________________________________________________________________________
R Recommendation
Please alert staff of this schedule and upcoming certification testing.
___________________________________________________________________________________
Apr 6, 2026 08:00 - Apr 24, 2026 08:00 CDT
Investigating - S Situation
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
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B Background
Patients are being identified on the displaced queue that are not in a displaced status.
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A Assessment
Technical resources are engaged.
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R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
__________________________________________________________________________________
Please communicate this to staff.
Mar 31, 2026 - 16:15 CDT
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
________________________________________________________________________________
B Background
Patients are being identified on the displaced queue that are not in a displaced status.
_________________________________________________________________________________
A Assessment
Technical resources are engaged.
__________________________________________________________________________________
R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
__________________________________________________________________________________
Please communicate this to staff.
Mar 31, 2026 - 16:15 CDT
Investigating - S Situation
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Images are not always accessible when trying to view them via PowerChart.
B Background
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Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
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Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 2026 - 16:08 CST
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
Feb 24, 2026 - 16:08 CST
Investigating - S Situation
Multiple reports of HealthCatalyst tool not loading in PowerChart.
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B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
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A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
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Nov 12, 2025 - 08:55 CST
Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
___________________________________________________________________________________
Nov 12, 2025 - 08:55 CST
Investigating - S Situation
Users are experiencing an issue when entering the patient's date of birth.
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B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Degraded Performance
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IRMA (Interactive Request Management Application) Redesign Apr 6, 2026 17:00-18:00 CDT
S Situation
The current design of the interactive request management application, also known as IRMA, can lead to confusion when seeking to submit a request for a new project.
B Background
The current application was designed to manage IT requests. Over the years, the use case has expanded to include many additional request types; however, the IRMA landing page has not been updated to reflect the various uses.
A Assessment
Multiple request routes for project and operational requests across IT Project Management, Business Planning, and Health System Project Management requires users to understand organizational structures rather than simply selecting the type of work they need. This has resulted in inconsistent submissions, manual rerouting, and delays in initial review. By consolidating the three groups into a single intake path, IRMA can provide a streamlined and unified experience. A single request route removes guesswork for end users, ensures all submissions follow a standardized evaluation approach, and supports efficient collaboration among the review teams. This centralization also strengthens visibility into enterprise demand and reduces variations in how requests are assessed and assigned.
R Recommendation
Integrate IT Project Management, Business Planning, and Health System Project Management into one unified project request route within IRMA. All requests to these teams will enter through a single intake option, where the combined review group will assess project scope, strategic alignment, resource needs, and routing requirements. This consolidated approach will simplify the user experience, eliminate duplicate intake workflows, and ensure consistent criteria are applied across all major initiatives. Through this unified routing process, the organization can accelerate request triage, improve cross-functional coordination, and provide a clearer, more predictable path for request evaluation and next steps.
The redesign of IRMA will go live on April 6th, 2026.
Posted on Mar 23, 2026 - 12:06 CDT
The current design of the interactive request management application, also known as IRMA, can lead to confusion when seeking to submit a request for a new project.
B Background
The current application was designed to manage IT requests. Over the years, the use case has expanded to include many additional request types; however, the IRMA landing page has not been updated to reflect the various uses.
A Assessment
Multiple request routes for project and operational requests across IT Project Management, Business Planning, and Health System Project Management requires users to understand organizational structures rather than simply selecting the type of work they need. This has resulted in inconsistent submissions, manual rerouting, and delays in initial review. By consolidating the three groups into a single intake path, IRMA can provide a streamlined and unified experience. A single request route removes guesswork for end users, ensures all submissions follow a standardized evaluation approach, and supports efficient collaboration among the review teams. This centralization also strengthens visibility into enterprise demand and reduces variations in how requests are assessed and assigned.
R Recommendation
Integrate IT Project Management, Business Planning, and Health System Project Management into one unified project request route within IRMA. All requests to these teams will enter through a single intake option, where the combined review group will assess project scope, strategic alignment, resource needs, and routing requirements. This consolidated approach will simplify the user experience, eliminate duplicate intake workflows, and ensure consistent criteria are applied across all major initiatives. Through this unified routing process, the organization can accelerate request triage, improve cross-functional coordination, and provide a clearer, more predictable path for request evaluation and next steps.
The redesign of IRMA will go live on April 6th, 2026.
Posted on Mar 23, 2026 - 12:06 CDT
athenaIDX Hosting /Private Cloud Planned Outage : Critical MySQL Security Update - NextGate Enterprise Index (EI) -Tuesday, April 7, 2026 Apr 7, 2026 22:00-22:30 CDT
S Situation
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The Enterprise Index (duplicate checker) application within IDX will be unavailable during the upgrade window.
B Background
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The vendor will be installing a MySQL update for the NextGate Enterprise Index (EI) application to remediate a critical security vulnerability. This update is necessary to maintain the security and integrity of the platform.
A Assessment
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This will not affect the core IDX application. Users will still be able to access and work within athenaIDX during the maintenance window.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Apr 03, 2026 - 11:46 CDT
________________________________________________________________________________
The Enterprise Index (duplicate checker) application within IDX will be unavailable during the upgrade window.
B Background
_________________________________________________________________________________
The vendor will be installing a MySQL update for the NextGate Enterprise Index (EI) application to remediate a critical security vulnerability. This update is necessary to maintain the security and integrity of the platform.
A Assessment
__________________________________________________________________________________
This will not affect the core IDX application. Users will still be able to access and work within athenaIDX during the maintenance window.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Apr 03, 2026 - 11:46 CDT