Navex PolicyTech Outage
Identified - S Situation

Navex PolicyTech is currently experiencing an intermittent outage on the vendor side and is currently inaccessible.
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B Background

Navex PolicyTech has been experiencing intermittent service interruptions since around 12pm CST. PolicyTech is the application used to review, update, and access all MU Health Care policies.
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A Assessment

The Navex PolicyTech Hosting and Engineering teams are investigating and working to restore service to Navex PolicyTech. There is no current time estimate for service restoration.
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R Recommendation

Please share this information with your teams so they are aware. During this service outage policies can be accessed via the downtime 724 PCs throughout the Health System.
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Please communicate this to staff.
Sep 21, 2026 - 15:29 CDT
TigerConnect Messaging Maintenance: 9/19-9/21/26 from 0000-0600
Monitoring - S Situation

TigerConnect will be performing scheduled maintenance overnight this coming weekend, Saturday, September 19 – Monday, September 21, 2026.
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B Background

Maintenance Schedule Detail
• Date: Saturday, Sunday and Monday September 19-21
• Time: 12am - 6am cst (each night/early morning)
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A Assessment

Possible Impact
• During the hours of midnight to 6am, you may experience slowness related to the upgrade:
o Searching for staff, roles, and teams
o Looking up patients
o Message delivery
__________________________________________________________________________________


R Recommendation

Downtime is not expected.

If delays start to impact patient care, call the help desk at 573-884-4357. Telecom leadership will decide if downtime process should be used. As a reminder, the downtime process for Tiger Connect outage is utilizing overhead paging. Contact the hospital operator to communicate with other clinicians. They will help facilitate that communication.

___________________________________________________________________________________

Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Sep 16, 2026 - 08:42 CDT
Experian Alert - Multiple products, login timeouts 09/02/26
Investigating - S Situation
________________________________________________________________________________
You may be experiencing timeouts when trying to log in to OneSource, eCare NEXT, ClaimSource or Contract Manager when using this URL: https://my.experianhealth.com/.

B Background
_________________________________________________________________________________
Users are receiving timeouts when attempting to log into OneSource eCare NeXT ClaimSource or Contract Manager.

A Assessment
__________________________________________________________________________________
8:40 a.m. CT - Technical teams are investigating.

R Recommendation
___________________________________________________________________________________

Updates will be sent as additional information is received.

Please communicate this change to staff.
Sep 02, 2026 - 08:54 CDT
CRMC Securenet connection issue "New Certificate"
Update - We are continuing to work on a fix for this issue.
Jun 25, 2026 - 17:58 CDT
Identified - Situation:
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.

Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.

Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.

Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT

About This Site

Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.

Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc) Operational
Athena IDX Operational
Nurse Call/ASCOM Operational
Paging/TigerConnect Under Maintenance
Interface Engine Gateway Operational
Network/Phone Services Operational
PACS Operational
Teletracking Operational
Spacelabs Operational
Virtual Desktops Operational
Exchange/Email Operational
Active Directory Operational
Other Tiger Institute IT solution Major Outage
Health Information Exchange (HIE) Operational
HealtheIntent Operational
Laptop/Desktop Computers Operational
Staff Duress and Temperature Monitoring Solutions Operational
Microsoft Office Apps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloverleaf Interface Engine Patching 9/23/2026 @ 0500-0530 Sep 23, 2026 05:00-05:30 CDT

S Situation

The interface engine server operating system will be patched on 9/23/2026 @ 0500->0530.
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B Background

The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
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A Assessment

At 0500 interface system patching will begin. Patching will be completed, and all connections are expected to be back up by roughly 0530.
______________________________________________________________________________


R Recommendation

If normal workflow is impacted for these systems, plan to use downtime procedures during this outage. Any issues following this work, please report to the help desk. Please communicate this change to staff.
Posted on Sep 17, 2026 - 17:09 CDT

MUHC Microsoft Patch Deployment Sep 23, 2026 09:00-15:00 CDT

S Situation

MUHC Desktop and Laptop computer Security patches/updates will be applied this week. Patches will be made available on Monday, September 21st at 1:00am and can be downloaded and installed at your convenience. If the patches/updates have not been applied by Wednesday, September 23rd at 9:00am, they will be forced to install on all desktop and laptop computers throughout the health system at that time. There will be a six-hour grace period to reboot all desktop and laptop computers before a forced reboot will occur at 3:00pm to ensure the patches/updates are applied.
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B Background

Microsoft releases security patches and software updates monthly and these updates are required the ensure our systems are secure and protected from security exploits. Patches are made available for all desktop and laptop PCs on the Monday preceding the 4th Wednesday of the month at 1:00am and are required to be installed/applied by 9:00am on Wednesday of that same week. At 3:00pm on that Wednesday, all desktop and laptop computers will reboot to fully install the required patches/updates if they have not been applied to date. _________________________________________________________________________________

A Assessment

To ensure the security of our systems, security updates are deployed monthly, and we require that they be installed in a timely manner. For this reason, we have set a deadline for the installation of the updates on Wednesday at 9:00am.
__________________________________________________________________________________

R Recommendation

Please download and install the updates Monday or Tuesday and reboot at a time that works for you. If you have any questions or concerns, please contact the Hospital Help Desk at 573-884-4357.
Posted on Sep 21, 2026 - 12:32 CDT

MUHC Voicemail Server Upgrade Sep 24, 2026 22:00 - Sep 25, 2026 02:00 CDT

Campus Telecom will be upgrading the voicemail server that supports phones throughout the Health System starting at 10pm on Thursday, Sept. 24 and is expected to conclude at 2am on Friday, Sept 25. This is a planned maintenance activity.

Voicemail services are expected to remain available during the upgrade. However, intermittent service interruptions may occur. Please plan for adequate phone coverage during this upgrade window to minimize potential business impact.
Posted on Sep 21, 2026 - 08:09 CDT

Sep 21, 2026

Unresolved incident: Navex PolicyTech Outage.

Sep 20, 2026

athenaIDX Hosting / Private Cloud Monthly Preventative Maintenance Sunday, September 20, 2026
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 CDT
Scheduled - S Situation
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• Athena IDX has scheduled monthly preventative maintenance during the maintenance window

B Background
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• Test servers are patched with the released Microsoft patches for the current month
• Production servers are patched with the Microsoft patches that were released the previous month

A Assessment
__________________________________________________________________________________
• Sunday, September 20, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance

R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Sep 14, 14:52 CDT

Sep 19, 2026

MUHC Navex Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CDT
Scheduled - S Situation

Navex PolicyTech will undergo planned vendor maintenance Friday, September 18th from 2200 through Saturday, September 19th 0200. The Navex system will be down/unavailable for 15 minutes during the start of this maintenance window starting at 2200.
________________________________________________________________________________


B Background

Navex PolicyTech is the application used to review, update, and access all MU Health Care policies.
_________________________________________________________________________________


A Assessment

The Navex PolicyTech vendor will perform planned maintenance from 2200 on Friday, September 18th through 0200 on Saturday, September 19th, 2026.
The Navex PolicyTech application will be unavailable for 15 minutes starting at 2200 and will be in View-Only Mode through the reminder of the maintenance window. Any changes made will not be saved, but documents may still be accessed in View-Only Mode once it becomes available again.
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R Recommendation

Please share this information with your teams so they are aware of the planned maintenance and potential impacts. If Navex is unavailable during this time please access policies via the downtime 724 PCs throughout the Health System. If you experience issues after the maintenance window, please contact the Hospital Help Desk at 573-884-4357.
___________________________________________________________________________________

Any issues following this work, please report to the help desk.

Please communicate this change to staff.
Sep 16, 08:39 CDT

Sep 18, 2026

MUHC MOVEit Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 CDT
Scheduled - MOVEit Transfer (transfer.umh.edu) will be unavailable during this emergency maintenance. Automated and manual file transfers should not be initiated during this time. File transfers will be re-run once the the maintenance is complete and service is restored.
Sep 17, 16:47 CDT

Sep 17, 2026

Wireless Certificate Update for MU Health Care/UMHSWirelessII/TigerWiFi
Resolved - This incident has been resolved.
Sep 17, 16:54 CDT
Identified - Last night, a certificate breakage in the employee WiFi networks occurred impacting laptops. Affected devices may currently be unable to connect to the MU Health Care, UMHWirelessII, or TigerWiFi networks.

A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:

1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.

If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 11:10 CDT
MUHC VOIP Phone Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 CDT
Scheduled - S Situation

The Campus Telecom Team has scheduled maintenance for all MUHC VOIP phones for Wednesday, September 16th from 2200 through Thursday, September 17th 0200.
________________________________________________________________________________


B Background

Campus Telecom will have planned maintenance on MUHC VOIP phones throughout the Health System to install new certificates on the MUHC VOIP phones. _________________________________________________________________________________


A Assessment

Campus Telecom will have planned maintenance for the MUHC VOIP phones on Wednesday, 9/16/26, from 2200 through Thursday, 9/27/26, 0200. Throughout the change window, all MUHC VOIP phones will reboot as the certificates are installed on the phones. The reboot process for each VOIP phone upon certificate installation will take roughly 30 – 60 seconds while phones in an active call will not be impacted during this work.
__________________________________________________________________________________


R Recommendation

Please share this information with members of your team so they are aware.

If a MUHC VOIP phone does not return to normal operations or if users experience issues following the maintenance window, please contact the Campus Help Desk at 573-882-5000.
___________________________________________________________________________________
Sep 14, 09:05 CDT

Sep 16, 2026

athenaIDX Move to SSO for Logins
Completed - The scheduled maintenance has been completed.
Sep 16, 06:05 CDT
Scheduled - S Situation
________________________________________________________________________________
Starting September 16th, 2026 at 6 AM, athenaIDX will begin using SSO for users to log into the application.

B Background
_________________________________________________________________________________
Users will log in with their MU AD Account starting Wednesday, September 16, 2026 at 6 AM.

A Assessment
__________________________________________________________________________________
The Rev Cycle Training department will be sending out a training memo detailing the steps that users will take to log in with their MU AD Account prior to this change taking place.

R Recommendation
___________________________________________________________________________________

If you encounter any issues logging into athenaIDX following this change, please report to the help desk.
A new citrix icon (IDX Web Athena Non-SSO) will be available temporarily for users to log in with their old IDX Username and password so that they can continue working until their SSO login issue is resolved. This icon will only be available until any reported issues are resolved, so it is very important that users report any issues to the help desk.

Please communicate this change to staff.
Sep 9, 11:03 CDT

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Ascom - Intermittent failure between non-Ascom phones
Resolved - This incident has been resolved.
Sep 9, 19:03 CDT
Update - Tiger Institute teams are engaged and working with the Ascom vendor to identify root cause. Follow this Statuspage for further updates.
Sep 9, 08:54 CDT
Update - After extensive investigation, further support from ASCOM will be required, which will be available beginning at 8 AM. In the meantime, please continue to leverage landline phones for failures with ASCOM calls.
Sep 9, 00:58 CDT
Investigating - S Situation
________________________________________________________________________________
The Ascom communication system is currently experiencing intermittent calling issues when placing calls to non-Ascom phones. Calls between Ascom devices remain operational at this time as well as clinical alerting. All necessary resources are engaged to remediate this issue.

B Background
_________________________________________________________________________________
The issue appears to be limited to calls between Ascom devices and non-Ascom phone endpoints. Ascom-to-Ascom calling continues to function normally.

Clinical alerts and notifications delivered to Ascom devices from Spacelabs and Nurse Call systems remain operational at this time.

A Assessment
__________________________________________________________________________________
Current system status:

ASCOM-to-ASCOM calls: Operational
ASCOM-to-non-ASCOM calls: Intermittent
Spacelabs alerts/notifications: Operational

R Recommendation
___________________________________________________________________________________
Follow this Statuspage for further updates.
Sep 8, 22:19 CDT

Sep 8, 2026

Sep 7, 2026

No incidents reported.

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