Update - The local IT team has configured a report to try to identify tags not working properly in the system. We will be reviewing output from the reports today and trying to correlate any bad tags that may need to be removed from our environment. Otherwise, HUGs is working as expected. If you see anything not working properly, please report the issue to the Help Desk so the onsite team can investigate. Thanks.
Aug 05, 2026 - 11:47 CDT
Aug 05, 2026 - 11:47 CDT
Monitoring - An issue was found with some HUGS hardware causing the rogue alarming and location tracking of tags. With the help of the local IT team, Cisco, and Securitas we were able to pinpoint the bad hardware on the ceiling and remediate. We were also able to identify a bad HUGS tag itself causing some issues with tracking. We believe there are potentially more bad tags in our environment and will be working with Securitas to set up an autonomous way to identify these tags and remove them from our environment moving forward. We will continue to monitor for any lingering issues until later this morning.
Thank you everyone impacted for your patience.
Aug 05, 2026 - 00:08 CDT
Thank you everyone impacted for your patience.
Aug 05, 2026 - 00:08 CDT
Update - Local IT is attempting to engage both Cisco and Securitas vendors. We have identified where the issue for the tag data is but not a way to resolve the issue.
Aug 04, 2026 - 18:14 CDT
Aug 04, 2026 - 18:14 CDT
Investigating - S Situation
There is currently an issue with HUGS and location services not tracking appropriately. Patients are showing on incorrect floors or not alarming when they should be.
________________________________________________________________________________
B Background
This issue appeared to start at the end of the connector upgrade today.
_________________________________________________________________________________
A Assessment
IT is engaged and actively working on the issue.
__________________________________________________________________________________
R Recommendation
Please monitor exits and ensure patients are accounted for. Location data from HUGS cannot be trusted at this time.
__________________________________________________________________________________
Please communicate this to staff.
Aug 04, 2026 - 15:38 CDT
There is currently an issue with HUGS and location services not tracking appropriately. Patients are showing on incorrect floors or not alarming when they should be.
________________________________________________________________________________
B Background
This issue appeared to start at the end of the connector upgrade today.
_________________________________________________________________________________
A Assessment
IT is engaged and actively working on the issue.
__________________________________________________________________________________
R Recommendation
Please monitor exits and ensure patients are accounted for. Location data from HUGS cannot be trusted at this time.
__________________________________________________________________________________
Please communicate this to staff.
Aug 04, 2026 - 15:38 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 05, 2026 - 08:00 CDT
Aug 05, 2026 - 08:00 CDT
Scheduled - S Situation
There will be an upgrade to the Ascom infrastructure beginning at 8:00 a.m. on Wednesday, August 5. Brief downtime of less than 30 minutes is expected during the actual cutover. ________________________________________________________________________________
B Background
This upgrade is required to support future ASCOM features and devices. This work must be performed prior to additional feature and device work can begin. The upgrade is scheduled during normal business hours to ensure the vendor is available for support barring any technical issues arise.
_________________________________________________________________________________
A Assessment
ASCOM calling and ASCOM nurse call functionality may be temporarily impacted during the cutover. The expected interruption is approximately 25–30 minutes.
Before the cutover begins and after the upgrade concurs an alert will be sent to all Ascom devices. Testing and validation will continue throughout the day to monitor for any issues. __________________________________________________________________________________
R Recommendation
When the pre-cutover alert is received:
• Follow normal downtime procedures during the brief interruption.
• Use approved primary alert notification and communication devices (nurse call console phones, spacelabs central monitors, desk phones, etc.)
For any issues following the upgrade, contact the IT Help Desk.
___________________________________________________________________________________
Please communicate this change to staff.
Aug 5, 2026 08:00-12:00 CDT
There will be an upgrade to the Ascom infrastructure beginning at 8:00 a.m. on Wednesday, August 5. Brief downtime of less than 30 minutes is expected during the actual cutover. ________________________________________________________________________________
B Background
This upgrade is required to support future ASCOM features and devices. This work must be performed prior to additional feature and device work can begin. The upgrade is scheduled during normal business hours to ensure the vendor is available for support barring any technical issues arise.
_________________________________________________________________________________
A Assessment
ASCOM calling and ASCOM nurse call functionality may be temporarily impacted during the cutover. The expected interruption is approximately 25–30 minutes.
Before the cutover begins and after the upgrade concurs an alert will be sent to all Ascom devices. Testing and validation will continue throughout the day to monitor for any issues. __________________________________________________________________________________
R Recommendation
When the pre-cutover alert is received:
• Follow normal downtime procedures during the brief interruption.
• Use approved primary alert notification and communication devices (nurse call console phones, spacelabs central monitors, desk phones, etc.)
For any issues following the upgrade, contact the IT Help Desk.
___________________________________________________________________________________
Please communicate this change to staff.
Aug 5, 2026 08:00-12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 2026 - 05:00 CDT
Jul 29, 2026 - 05:00 CDT
Scheduled - S Situation
The interface engine server operating system will be patched on 07/29/2026 @ 0500->0530.
________________________________________________________________________________
B Background
The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
_________________________________________________________________________________
A Assessment
At 0500 interface system patching will begin. Patching will be completed, and all connections are expected to be back up by roughly 0530.
__________________________________________________________________________________
R Recommendation
If normal workflow is impacted for these systems, plan to use downtime procedures during this outage. Any issues following this work, please report to the help desk. Please communicate this change to staff.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Jul 29, 2026 05:00-05:30 CDT
The interface engine server operating system will be patched on 07/29/2026 @ 0500->0530.
________________________________________________________________________________
B Background
The Interface Engine is MUHC’s integration engine allowing real-time communication between the EHR and third party systems.
_________________________________________________________________________________
A Assessment
At 0500 interface system patching will begin. Patching will be completed, and all connections are expected to be back up by roughly 0530.
__________________________________________________________________________________
R Recommendation
If normal workflow is impacted for these systems, plan to use downtime procedures during this outage. Any issues following this work, please report to the help desk. Please communicate this change to staff.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Jul 29, 2026 05:00-05:30 CDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 2026 - 17:58 CDT
Jun 25, 2026 - 17:58 CDT
Identified - Situation:
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
Identified - Last night, a certificate breakage in the employee WiFi networks occurred impacting laptops. Affected devices may currently be unable to connect to the MU Health Care, UMHWirelessII, or TigerWiFi networks.
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Under Maintenance
Paging/TigerConnect
Operational
Interface Engine Gateway
Under Maintenance
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance