Update - We are continuing to work on a fix for this issue.
Jun 25, 2026 - 17:58 CDT
Jun 25, 2026 - 17:58 CDT
Identified - Situation:
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
Identified - Last night, a certificate breakage in the employee WiFi networks occurred impacting laptops. Affected devices may currently be unable to connect to the MU Health Care, UMHWirelessII, or TigerWiFi networks.
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Operational
Interface Engine Gateway
Operational
Network/Phone Services
Under Maintenance
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MUHC VOIP Phone Maintenance Sep 2, 2026 22:00 - Sep 3, 2026 02:00 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 25, 2026 - 13:41 CDT
Aug 25, 2026 - 13:41 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 25, 2026 - 13:40 CDT
Aug 25, 2026 - 13:40 CDT
Scheduled -
S Situation
________________________________________________________________________________
The Campus Telecom Team has scheduled maintenance for all MUHC VOIP phones for Wednesday, September 2nd from 2200 through Thursday, September 3rd 0200.
B Background
_________________________________________________________________________________
Campus Telecom will have planned maintenance on MUHC VOIP phones throughout the Health System to install new certificates on the MUHC VOIP phones.
A Assessment
__________________________________________________________________________________
Campus Telecom will have planned maintenance for the MUHC VOIP phones on Wednesday, 9/2/26, from 2200 through Thursday, 9/3/26, 0200. Throughout the change window, all MUHC VOIP phones will reboot as the certificates are installed on the phones. The reboot process for each VOIP phone upon certificate installation will take roughly 30 – 60 seconds while phones in an active call will not be impacted during this work.
R Recommendation
___________________________________________________________________________________
Please share this information with members of your team so they are aware.
If a MUHC VOIP phone does not return to normal operations or if users experience issues following the maintenance window, please contact the Campus Help Desk at 573-882-5000
Aug 25, 2026 - 13:40 CDT
________________________________________________________________________________
The Campus Telecom Team has scheduled maintenance for all MUHC VOIP phones for Wednesday, September 2nd from 2200 through Thursday, September 3rd 0200.
B Background
_________________________________________________________________________________
Campus Telecom will have planned maintenance on MUHC VOIP phones throughout the Health System to install new certificates on the MUHC VOIP phones.
A Assessment
__________________________________________________________________________________
Campus Telecom will have planned maintenance for the MUHC VOIP phones on Wednesday, 9/2/26, from 2200 through Thursday, 9/3/26, 0200. Throughout the change window, all MUHC VOIP phones will reboot as the certificates are installed on the phones. The reboot process for each VOIP phone upon certificate installation will take roughly 30 – 60 seconds while phones in an active call will not be impacted during this work.
R Recommendation
___________________________________________________________________________________
Please share this information with members of your team so they are aware.
If a MUHC VOIP phone does not return to normal operations or if users experience issues following the maintenance window, please contact the Campus Help Desk at 573-882-5000
Aug 25, 2026 - 13:40 CDT