Monitoring - S Situation
TigerConnect will be performing scheduled maintenance overnight this coming weekend, Saturday, September 19 – Monday, September 21, 2026.
________________________________________________________________________________
B Background
Maintenance Schedule Detail
• Date: Saturday, Sunday and Monday September 19-21
• Time: 12am - 6am cst (each night/early morning)
_________________________________________________________________________________
A Assessment
Possible Impact
• During the hours of midnight to 6am, you may experience slowness related to the upgrade:
o Searching for staff, roles, and teams
o Looking up patients
o Message delivery
__________________________________________________________________________________
R Recommendation
Downtime is not expected.
If delays start to impact patient care, call the help desk at 573-884-4357. Telecom leadership will decide if downtime process should be used. As a reminder, the downtime process for Tiger Connect outage is utilizing overhead paging. Contact the hospital operator to communicate with other clinicians. They will help facilitate that communication.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Sep 16, 2026 - 08:42 CDT
TigerConnect will be performing scheduled maintenance overnight this coming weekend, Saturday, September 19 – Monday, September 21, 2026.
________________________________________________________________________________
B Background
Maintenance Schedule Detail
• Date: Saturday, Sunday and Monday September 19-21
• Time: 12am - 6am cst (each night/early morning)
_________________________________________________________________________________
A Assessment
Possible Impact
• During the hours of midnight to 6am, you may experience slowness related to the upgrade:
o Searching for staff, roles, and teams
o Looking up patients
o Message delivery
__________________________________________________________________________________
R Recommendation
Downtime is not expected.
If delays start to impact patient care, call the help desk at 573-884-4357. Telecom leadership will decide if downtime process should be used. As a reminder, the downtime process for Tiger Connect outage is utilizing overhead paging. Contact the hospital operator to communicate with other clinicians. They will help facilitate that communication.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Sep 16, 2026 - 08:42 CDT
Investigating - S Situation
________________________________________________________________________________
You may be experiencing timeouts when trying to log in to OneSource, eCare NEXT, ClaimSource or Contract Manager when using this URL: https://my.experianhealth.com/.
B Background
_________________________________________________________________________________
Users are receiving timeouts when attempting to log into OneSource eCare NeXT ClaimSource or Contract Manager.
A Assessment
__________________________________________________________________________________
8:40 a.m. CT - Technical teams are investigating.
R Recommendation
___________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this change to staff.
Sep 02, 2026 - 08:54 CDT
________________________________________________________________________________
You may be experiencing timeouts when trying to log in to OneSource, eCare NEXT, ClaimSource or Contract Manager when using this URL: https://my.experianhealth.com/.
B Background
_________________________________________________________________________________
Users are receiving timeouts when attempting to log into OneSource eCare NeXT ClaimSource or Contract Manager.
A Assessment
__________________________________________________________________________________
8:40 a.m. CT - Technical teams are investigating.
R Recommendation
___________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this change to staff.
Sep 02, 2026 - 08:54 CDT
Update - We are continuing to work on a fix for this issue.
Jun 25, 2026 - 17:58 CDT
Jun 25, 2026 - 17:58 CDT
Identified - Situation:
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
iPads at CRMC are currently unable to connect to the CRMC SecureNet Wi-Fi.
Background:
A new ISE server was installed with an updated certificate, which caused the iPads to lose connectivity to the CRMC SecureNet Wi-Fi.
Assessment:
iPads must be connected to the network via a hardwired connection in order to load the new certificate.
Recommendations:
Please submit a ticket to the Cerner Help Desk, and IT will resolve the issue as quickly as possible. Alternatively, you may bring your iPad(s) to the IT office located across the breezeway by Distribution. Please ask for Vanda Seibert.
Jun 25, 2026 - 17:48 CDT
Identified - Last night, a certificate breakage in the employee WiFi networks occurred impacting laptops. Affected devices may currently be unable to connect to the MU Health Care, UMHWirelessII, or TigerWiFi networks.
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
A fix was implemented, but laptops will need to connect to the wired network to retrieve it. If your device was impacted, please take the following steps to resolve:
1. Connect your laptop to an onsite wired connection via an Ethernet cable connected to a wall port or a docking station connected to Ethernet
a. If you are offsite or a wired connection is not accessible, instead:
i. Connect to a non-employee WiFi network like a cell phone hotspot, your home network, or the Guest network (other networks may be preferable to Guest because it’s very slow)
ii. Open Cisco Secure Client and connect to the VPN
2. Hold the Windows key on your keyboard and press R to bring up the Run dialog
3. Enter gpupdate.exe /force and press OK
4. A black window will appear stating “Updating policy…” as it retrieves the updated certificates
5. Once that completes, the ability to connect to the employee WiFi networks should be restored! If still produces errors, please restart your computer and test again, then contact the help desk at 573-884-4357 if still not resolved.
If you're at the CRMC campus, you can take your laptop to room 1145 where an MU port is available to complete this process.
Jun 18, 2026 - 11:10 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc)
Operational
Athena IDX
Operational
Nurse Call/ASCOM
Operational
Paging/TigerConnect
Under Maintenance
Interface Engine Gateway
Operational
Network/Phone Services
Operational
PACS
Operational
Teletracking
Operational
Spacelabs
Operational
Virtual Desktops
Operational
Exchange/Email
Operational
Active Directory
Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MUHC Navex Maintenance Sep 18, 2026 22:00 - Sep 19, 2026 02:00 CDT
S Situation
Navex PolicyTech will undergo planned vendor maintenance Friday, September 18th from 2200 through Saturday, September 19th 0200. The Navex system will be down/unavailable for 15 minutes during the start of this maintenance window starting at 2200.
________________________________________________________________________________
B Background
Navex PolicyTech is the application used to review, update, and access all MU Health Care policies.
_________________________________________________________________________________
A Assessment
The Navex PolicyTech vendor will perform planned maintenance from 2200 on Friday, September 18th through 0200 on Saturday, September 19th, 2026.
The Navex PolicyTech application will be unavailable for 15 minutes starting at 2200 and will be in View-Only Mode through the reminder of the maintenance window. Any changes made will not be saved, but documents may still be accessed in View-Only Mode once it becomes available again.
__________________________________________________________________________________
R Recommendation
Please share this information with your teams so they are aware of the planned maintenance and potential impacts. If Navex is unavailable during this time please access policies via the downtime 724 PCs throughout the Health System. If you experience issues after the maintenance window, please contact the Hospital Help Desk at 573-884-4357.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Sep 16, 2026 - 08:39 CDT
Navex PolicyTech will undergo planned vendor maintenance Friday, September 18th from 2200 through Saturday, September 19th 0200. The Navex system will be down/unavailable for 15 minutes during the start of this maintenance window starting at 2200.
________________________________________________________________________________
B Background
Navex PolicyTech is the application used to review, update, and access all MU Health Care policies.
_________________________________________________________________________________
A Assessment
The Navex PolicyTech vendor will perform planned maintenance from 2200 on Friday, September 18th through 0200 on Saturday, September 19th, 2026.
The Navex PolicyTech application will be unavailable for 15 minutes starting at 2200 and will be in View-Only Mode through the reminder of the maintenance window. Any changes made will not be saved, but documents may still be accessed in View-Only Mode once it becomes available again.
__________________________________________________________________________________
R Recommendation
Please share this information with your teams so they are aware of the planned maintenance and potential impacts. If Navex is unavailable during this time please access policies via the downtime 724 PCs throughout the Health System. If you experience issues after the maintenance window, please contact the Hospital Help Desk at 573-884-4357.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Sep 16, 2026 - 08:39 CDT
athenaIDX Hosting / Private Cloud Monthly Preventative Maintenance Sunday, September 20, 2026 Sep 20, 2026 00:00-07:00 CDT
S Situation
________________________________________________________________________________
• Athena IDX has scheduled monthly preventative maintenance during the maintenance window
B Background
_________________________________________________________________________________
• Test servers are patched with the released Microsoft patches for the current month
• Production servers are patched with the Microsoft patches that were released the previous month
A Assessment
__________________________________________________________________________________
• Sunday, September 20, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Sep 14, 2026 - 14:52 CDT
________________________________________________________________________________
• Athena IDX has scheduled monthly preventative maintenance during the maintenance window
B Background
_________________________________________________________________________________
• Test servers are patched with the released Microsoft patches for the current month
• Production servers are patched with the Microsoft patches that were released the previous month
A Assessment
__________________________________________________________________________________
• Sunday, September 20, 2026 12:00 AM - 7:00 AM Central Time
• During the PM window all sites have the potential to be impacted by infrastructure/networking changes,
patches and maintenance
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Posted on Sep 14, 2026 - 14:52 CDT