Investigating - S Situation
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
Aug 01, 2025 - 09:31 CDT
Update - As a reminder, the Windows 11 upgrade for MU devices will become mandatory and start being pushed automatically on August 4, 2025. This upgrade typically takes about an hour, but can take up to 3 hours and you may not be able to use your computer for the duration. To limit disruption, users are encouraged to upgrade on their own schedule ahead of the forced upgrades. CRMC devices are being upgraded through a different system and are not affected by this process.
S Situation
Support for the Windows 10 operating system ends on October 14th 2025 so we need to upgrade existing systems to Windows 11. To allow users to upgrade at a time that works for them, we have added the upgrade to Software Center for MU imaged computers. Starting the week of August 4th we will begin forcing this upgrade. CRMC imaged computers will be using a different process.
________________________________________________________________________________
B Background
With Windows 10 support ending in October, we need to get all Windows 10 devices updated to Windows 11. If your hardware supports the upgrade, it will be available in Software Center.
_________________________________________________________________________________
A Assessment
We are asking that users upgrade their computers at a time that works best for them to avoid the process initiating at an inopportune time. This process will take between 1 and 3 hours and the computer will reboot a few times. You will be able to work for the initial portion, which will be the majority of the time, however you will only have 60 seconds to save changes once the device needs to restart. If you are working during this process, you will want to make sure you keep an eye on the progress bar and save often.
If your computer is still on Windows 10 and you do not see the Windows 11 upgrade available in Software Center, please contact the Help Desk (573-884-4357) so we can schedule an in-person upgrade/computer replacement.
__________________________________________________________________________________
R Recommendation
We recommend upgrading at your earliest convenience. To do so, open Software Center by clicking the Start Menu (Windows logo) in the lower-right and scroll down to Microsoft Configuration Manager and click on the folder and then Software Center. Once in Software Center, click on Operating Systems and, if your machine is eligible, you will see Windows 11 24H2 Upgrade. Click on the upgrade and then click Install.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Aug 04, 2025 - 00:00 CDT
S Situation
Support for the Windows 10 operating system ends on October 14th 2025 so we need to upgrade existing systems to Windows 11. To allow users to upgrade at a time that works for them, we have added the upgrade to Software Center for MU imaged computers. Starting the week of August 4th we will begin forcing this upgrade. CRMC imaged computers will be using a different process.
________________________________________________________________________________
B Background
With Windows 10 support ending in October, we need to get all Windows 10 devices updated to Windows 11. If your hardware supports the upgrade, it will be available in Software Center.
_________________________________________________________________________________
A Assessment
We are asking that users upgrade their computers at a time that works best for them to avoid the process initiating at an inopportune time. This process will take between 1 and 3 hours and the computer will reboot a few times. You will be able to work for the initial portion, which will be the majority of the time, however you will only have 60 seconds to save changes once the device needs to restart. If you are working during this process, you will want to make sure you keep an eye on the progress bar and save often.
If your computer is still on Windows 10 and you do not see the Windows 11 upgrade available in Software Center, please contact the Help Desk (573-884-4357) so we can schedule an in-person upgrade/computer replacement.
__________________________________________________________________________________
R Recommendation
We recommend upgrading at your earliest convenience. To do so, open Software Center by clicking the Start Menu (Windows logo) in the lower-right and scroll down to Microsoft Configuration Manager and click on the folder and then Software Center. Once in Software Center, click on Operating Systems and, if your machine is eligible, you will see Windows 11 24H2 Upgrade. Click on the upgrade and then click Install.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Aug 04, 2025 - 00:00 CDT
Monitoring - S Situation
Support for the Windows 10 operating system ends on October 14th 2025 so we need to upgrade existing systems to Windows 11. To allow users to upgrade at a time that works for them, we have added the upgrade to Software Center for MU imaged computers. Starting the week of August 4th we will begin forcing this upgrade. CRMC imaged computers will be using a different process.
________________________________________________________________________________
B Background
With Windows 10 support ending in October, we need to get all Windows 10 devices updated to Windows 11. If your hardware supports the upgrade, it will be available in Software Center.
_________________________________________________________________________________
A Assessment
We are asking that users upgrade their computers at a time that works best for them to avoid the process initiating at an inopportune time. This process will take between 1 and 3 hours and the computer will reboot a few times. You will be able to work for the initial portion, which will be the majority of the time, however you will only have 60 seconds to save changes once the device needs to restart. If you are working during this process, you will want to make sure you keep an eye on the progress bar and save often.
If your computer is still on Windows 10 and you do not see the Windows 11 upgrade available in Software Center, please contact the Help Desk (573-884-4357) so we can schedule an in-person upgrade/computer replacement.
__________________________________________________________________________________
R Recommendation
We recommend upgrading at your earliest convenience. To do so, open Software Center by clicking the Start Menu (Windows logo) in the lower-right and scroll down to Microsoft Configuration Manager and click on the folder and then Software Center. Once in Software Center, click on Operating Systems and, if your machine is eligible, you will see Windows 11 24H2 Upgrade. Click on the upgrade and then click Install.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Jun 16, 2025 - 08:57 CDT
Support for the Windows 10 operating system ends on October 14th 2025 so we need to upgrade existing systems to Windows 11. To allow users to upgrade at a time that works for them, we have added the upgrade to Software Center for MU imaged computers. Starting the week of August 4th we will begin forcing this upgrade. CRMC imaged computers will be using a different process.
________________________________________________________________________________
B Background
With Windows 10 support ending in October, we need to get all Windows 10 devices updated to Windows 11. If your hardware supports the upgrade, it will be available in Software Center.
_________________________________________________________________________________
A Assessment
We are asking that users upgrade their computers at a time that works best for them to avoid the process initiating at an inopportune time. This process will take between 1 and 3 hours and the computer will reboot a few times. You will be able to work for the initial portion, which will be the majority of the time, however you will only have 60 seconds to save changes once the device needs to restart. If you are working during this process, you will want to make sure you keep an eye on the progress bar and save often.
If your computer is still on Windows 10 and you do not see the Windows 11 upgrade available in Software Center, please contact the Help Desk (573-884-4357) so we can schedule an in-person upgrade/computer replacement.
__________________________________________________________________________________
R Recommendation
We recommend upgrading at your earliest convenience. To do so, open Software Center by clicking the Start Menu (Windows logo) in the lower-right and scroll down to Microsoft Configuration Manager and click on the folder and then Software Center. Once in Software Center, click on Operating Systems and, if your machine is eligible, you will see Windows 11 24H2 Upgrade. Click on the upgrade and then click Install.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Jun 16, 2025 - 08:57 CDT
Investigating - S Situation
ATT is discontinuing the email-to-text feature effective June 17. MobileView uses this feature, particularly in clinics, to alert users of temperature excursions.
________________________________________________________________________________
B Background
MobileView is MUHC’s enterprise Temperature Monitoring Software.
_________________________________________________________________________________
A Assessment
IT discovered that ATT would be discontinuing email-to-text features effective June 17, 2025. This change will impact all users who currently receive MobileView text messages for alerts. Clinics are particularly affected because it’s a primary source of alerting during off-hours when staff are not in facility.
IT is investigating some workarounds but nothing at this time is feasible prior to the June 17 service end.
__________________________________________________________________________________
R Recommendation
Monitor emails closely for MobileView alerts of temperature excursions. For clinics, please monitor for email alerts during off hours and check asset logs in MobileView each day.
__________________________________________________________________________________
Please communicate this to staff.
Jun 16, 2025 - 12:31 CDT
ATT is discontinuing the email-to-text feature effective June 17. MobileView uses this feature, particularly in clinics, to alert users of temperature excursions.
________________________________________________________________________________
B Background
MobileView is MUHC’s enterprise Temperature Monitoring Software.
_________________________________________________________________________________
A Assessment
IT discovered that ATT would be discontinuing email-to-text features effective June 17, 2025. This change will impact all users who currently receive MobileView text messages for alerts. Clinics are particularly affected because it’s a primary source of alerting during off-hours when staff are not in facility.
IT is investigating some workarounds but nothing at this time is feasible prior to the June 17 service end.
__________________________________________________________________________________
R Recommendation
Monitor emails closely for MobileView alerts of temperature excursions. For clinics, please monitor for email alerts during off hours and check asset logs in MobileView each day.
__________________________________________________________________________________
Please communicate this to staff.
Jun 16, 2025 - 12:31 CDT
Update - Currently PACS system is up and running. Link in Powerchart is not working, but can be accessed via CRMC Citrix or locally installed on CRMC devices.
Nov 18, 2024 - 12:39 CST
Nov 18, 2024 - 12:39 CST
Identified - Installers are being pushed out to computers. Please call help desk if you need urgent install of PACS. For scanning issues please let Help Desk know to place a ticket for Anc Apps Radiology to install. Current state is operational, but working through some minor issues at the moment
Oct 16, 2024 - 10:51 CDT
Oct 16, 2024 - 10:51 CDT
Investigating - S Situation
Fuji PACS is experiencing access issues after the upgrade.
________________________________________________________________________________
B Background
Fuji PACS is the imaging system at CRMC for Radiology.
_________________________________________________________________________________
A Assessment
The onsite team is working to manually install a fix on each workstation running Fuji PACS. In parallel, IT is working on getting a file from Fuji that will allow for fix to be pushed to each workstation remotely.
__________________________________________________________________________________
R Recommendation
Please use downtime procedures until the onsite team can get each workstation upgraded.
__________________________________________________________________________________
Please communicate this to staff.
Oct 15, 2024 - 10:24 CDT
Fuji PACS is experiencing access issues after the upgrade.
________________________________________________________________________________
B Background
Fuji PACS is the imaging system at CRMC for Radiology.
_________________________________________________________________________________
A Assessment
The onsite team is working to manually install a fix on each workstation running Fuji PACS. In parallel, IT is working on getting a file from Fuji that will allow for fix to be pushed to each workstation remotely.
__________________________________________________________________________________
R Recommendation
Please use downtime procedures until the onsite team can get each workstation upgraded.
__________________________________________________________________________________
Please communicate this to staff.
Oct 15, 2024 - 10:24 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, Cerner Retail Pharmacy, RXStation, etc)
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Operational
Athena IDX
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Operational
Nurse Call/ASCOM
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Operational
Paging/MiSecure
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Operational
Interface Engine Gateway
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Operational
Network/Phone Services
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Operational
PACS
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Operational
Teletracking
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Operational
Spacelabs
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Operational
Virtual Desktops
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Operational
Exchange/Email
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Operational
Active Directory
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Operational
Other Tiger Institute IT solution
Operational
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
athenaIDX Hosting Data Center Move - Friday, 10/24/2025 at 9 PM to Saturday, 10/25/2025 at 7 AM Oct 24, 2025 21:00 - Oct 25, 2025 07:00 CDT
Update -
There has been a change to the timing of this maintenance.
Maintenance will now start Friday, October 24, 2025 at 9:00 PM and complete by Saturday October 25, 7:00 AM Central Time
• During the scheduled window, athenaIDX will be unavailable to users. Interface messages from Cerner will queue up during this time (for IDX application only) and will flow to athenaIDX once the application is available.
Oct 21, 2025 - 13:50 CDT
Maintenance will now start Friday, October 24, 2025 at 9:00 PM and complete by Saturday October 25, 7:00 AM Central Time
• During the scheduled window, athenaIDX will be unavailable to users. Interface messages from Cerner will queue up during this time (for IDX application only) and will flow to athenaIDX once the application is available.
Oct 21, 2025 - 13:50 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 21, 2025 - 13:46 CDT
Oct 21, 2025 - 13:46 CDT
Scheduled -
S Situation
________________________________________________________________________________
• Athena IDX is moving its data center and will be moving MU's athenaIDX application to the new data center.
B Background
_________________________________________________________________________________
• athenaIDX will be unavailable to users on October 25, 2025 from 1 AM until approximately 8 AM while our data is moved to the new data center
A Assessment
__________________________________________________________________________________
• Friday, October 24, 2025 9:00 PM - Saturday October 25, 7:00 AM Central Time
• During the scheduled window, athenaIDX will be unavailable to users. Interface messages from Cerner will queue up during this time (for IDX application only) and will flow to athenaIDX once the application is available.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Oct 15, 2025 - 09:32 CDT
________________________________________________________________________________
• Athena IDX is moving its data center and will be moving MU's athenaIDX application to the new data center.
B Background
_________________________________________________________________________________
• athenaIDX will be unavailable to users on October 25, 2025 from 1 AM until approximately 8 AM while our data is moved to the new data center
A Assessment
__________________________________________________________________________________
• Friday, October 24, 2025 9:00 PM - Saturday October 25, 7:00 AM Central Time
• During the scheduled window, athenaIDX will be unavailable to users. Interface messages from Cerner will queue up during this time (for IDX application only) and will flow to athenaIDX once the application is available.
R Recommendation
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
Oct 15, 2025 - 09:32 CDT
MOVEit Transfer - Outage for security patch Oct 29, 2025 09:00-15:00 CDT
S Situation
________________________________________________________________________________
MOVEit will experience a downtime for an upgrade on October 29th from 9:00 AM to 3:00 PM.
B Background
_________________________________________________________________________________
We will be moving from LDAP to LDAPS and patching a security vulnerability
A Assessment
__________________________________________________________________________________
The MOVEit transfer, Automation, and Gateway will all be impacted during this change window.
R Recommendation
_________________________________________________________________________________
A notice will be sent when MOVEit services have been restored.
Please communicate this to staff.
Posted on Oct 23, 2025 - 09:24 CDT
________________________________________________________________________________
MOVEit will experience a downtime for an upgrade on October 29th from 9:00 AM to 3:00 PM.
B Background
_________________________________________________________________________________
We will be moving from LDAP to LDAPS and patching a security vulnerability
A Assessment
__________________________________________________________________________________
The MOVEit transfer, Automation, and Gateway will all be impacted during this change window.
R Recommendation
_________________________________________________________________________________
A notice will be sent when MOVEit services have been restored.
Please communicate this to staff.
Posted on Oct 23, 2025 - 09:24 CDT
Fall Time Change- Interfaces Downtime Nov 2, 2025 02:00-03:05 CST
As part of the fall time change, all interfaces flowing into and out of the Cerner system (data flowing between computer systems) will be down on Sunday, November 02, 2025.
All Cerner applications (PowerChart, Revenue Cycle, FirstNet, SurgiNet, etc.) will be available during the time change event.
Please note the following key points for activity during the downtime: Patients can still be registered in the Cerner system. No other non-Cerner downstream systems will be updated during the time change.
Utilize downtime procedures for non-Cerner downstream systems (e.g. Teletracking). Contact the HELP desk (573-884-4357) for any issues during the downtime.
Posted on Oct 20, 2025 - 10:04 CDT
All Cerner applications (PowerChart, Revenue Cycle, FirstNet, SurgiNet, etc.) will be available during the time change event.
Please note the following key points for activity during the downtime: Patients can still be registered in the Cerner system. No other non-Cerner downstream systems will be updated during the time change.
Utilize downtime procedures for non-Cerner downstream systems (e.g. Teletracking). Contact the HELP desk (573-884-4357) for any issues during the downtime.
Posted on Oct 20, 2025 - 10:04 CDT