Cerner Rev Cycle - Users seeing error when attempting to view guarantor Address Verification results
Subscribe
Update - The vendor is still working on a long-term solution and a JIRA is being logged.
Please follow these workaround steps in the short term to be able to view Guarantor Address Verification results:
1. Go to Preferences
2. Select "General" and then select "Non-Patient Perspective"
3. Set Non-Patient Perspective to "My Workflow"
4. Click "Apply and Close"
5. Close and re-open Cerner Rev Cycle
Apr 25, 2024 - 10:37 CDT
Please follow these workaround steps in the short term to be able to view Guarantor Address Verification results:
1. Go to Preferences
2. Select "General" and then select "Non-Patient Perspective"
3. Set Non-Patient Perspective to "My Workflow"
4. Click "Apply and Close"
5. Close and re-open Cerner Rev Cycle
Apr 25, 2024 - 10:37 CDT
Investigating - S Situation
________________________________________________________________________________
Users are seeing an error when attempting to view guarantor Address Verification results
B Background
_________________________________________________________________________________
The issue is affecting the ability to view the results of the Address Verification request for the patient's guarantor, regardless of when the request was sent.
A Assessment
__________________________________________________________________________________
Technical teams are currently investigating the issue.
R Recommendation
__________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
Apr 25, 2024 - 09:47 CDT
________________________________________________________________________________
Users are seeing an error when attempting to view guarantor Address Verification results
B Background
_________________________________________________________________________________
The issue is affecting the ability to view the results of the Address Verification request for the patient's guarantor, regardless of when the request was sent.
A Assessment
__________________________________________________________________________________
Technical teams are currently investigating the issue.
R Recommendation
__________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
Apr 25, 2024 - 09:47 CDT
Investigating - S Situation
________________________________________________________________________________
The Immunization Registry Import is currently down.
B Background
_________________________________________________________________________________
This import button is used to query immunization histories within ShowMeVax and add them to patients' charts.
A Assessment
__________________________________________________________________________________
After hitting import, an error message appears stating "Unable to connect to Missouri Imm Registry ShowMeVax. You may retry or contact your system administrator."
R Recommendation
___________________________________________________________________________________
Resources are actively engaged to resolve this issue.
Apr 24, 2024 - 11:08 CDT
________________________________________________________________________________
The Immunization Registry Import is currently down.
B Background
_________________________________________________________________________________
This import button is used to query immunization histories within ShowMeVax and add them to patients' charts.
A Assessment
__________________________________________________________________________________
After hitting import, an error message appears stating "Unable to connect to Missouri Imm Registry ShowMeVax. You may retry or contact your system administrator."
R Recommendation
___________________________________________________________________________________
Resources are actively engaged to resolve this issue.
Apr 24, 2024 - 11:08 CDT
Investigating - We are currently investigating an issue with Microsoft Teams causing reduced speeds for users or not allowing users to login to Teams intermittingly. We are continuing to investigate this issues and will provide updates as they become available.
Apr 24, 2024 - 09:18 CDT
Apr 24, 2024 - 09:18 CDT
Identified - S Situation
________________________________________________________________________________
Amtelco has released an update to the Apple version of the MiSecure app.
B Background
_________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
A Assessment
__________________________________________________________________________________
On Tuesday, April 9th, 2024, Amtelco released an update to the Apple version of the MiSecure app to address performance issues. The app update is published to the Apple App Store and is available for all users download to their devices at this time.
R Recommendation
___________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
Please communicate this update to staff.
Apr 16, 2024 - 09:07 CDT
________________________________________________________________________________
Amtelco has released an update to the Apple version of the MiSecure app.
B Background
_________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
A Assessment
__________________________________________________________________________________
On Tuesday, April 9th, 2024, Amtelco released an update to the Apple version of the MiSecure app to address performance issues. The app update is published to the Apple App Store and is available for all users download to their devices at this time.
R Recommendation
___________________________________________________________________________________
Please update your MiSecure app on your Apple devices, including iPhones, iPads, and Apple Watches, as soon as possible. If there are any questions or concerns regarding this update, please contact the Hospital Help Desk at 573-884-HELP.
Please communicate this update to staff.
Apr 16, 2024 - 09:07 CDT
Update - Experian Health is aware of Change Healthcare’s (Optum’s) announcement on February 21 about a cybersecurity incident affecting its systems. Experian’s Cyber Incident Response team and Cyber Threat Intelligence teams have been engaged and are closely monitoring the situation. We have not seen evidence of a threat to Experian. Out of an abundance of caution and consistent with Experian’s security practices, Experian has temporarily severed connectivity to Change Healthcare. During the period of this severed connectively, there will be an impact to batch and EDI authorizations, claims and remits, claim status, eligibility, and notice of care transactions Experian Health sends to Change Healthcare. Experian will resume connectivity to Change when it receives assurances from Change Healthcare that it has adequately contained the threat.
Action to take:
• Claims processing: Continue importing claims as usual. We will hold claims in batch status until we're able to route them.
• Notice of Care (278N): You may be experiencing a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely submission of any Notice of Care/Notice of Admission transactions, you may need to reach the payer directly using other means (phone, portal, fax).
• Authorizations (278), Claim Status (276/277) and Eligibility (270/271): You may be receiving a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely information, you may need to reach the payer directly using other means (phone, portal, fax).
• To see the status of real-time payer connections check this dashboard.
https://www.passportsystemstatus.com/
We will provide an update when more information is available.
Feb 22, 2024 - 12:20 CST
Action to take:
• Claims processing: Continue importing claims as usual. We will hold claims in batch status until we're able to route them.
• Notice of Care (278N): You may be experiencing a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely submission of any Notice of Care/Notice of Admission transactions, you may need to reach the payer directly using other means (phone, portal, fax).
• Authorizations (278), Claim Status (276/277) and Eligibility (270/271): You may be receiving a "Payer Down" response for transactions that we weren't able to route through an alternative connection. To ensure timely information, you may need to reach the payer directly using other means (phone, portal, fax).
• To see the status of real-time payer connections check this dashboard.
https://www.passportsystemstatus.com/
We will provide an update when more information is available.
Feb 22, 2024 - 12:20 CST
Update - Status update (6:55 p.m. CT): Optum/Change Healthcare is addressing a network interruption related to a cyber security issue. As a result, the following transaction types through this trading partner are currently unavailable:
• Notice of Care (278N)
• Authorizations (278)
• Eligibility (270/271)
• Claims Status (276/277)
• Claims Submission (837)
• Remits (835)
• Attachments (275)
We will provide an update when more information is available. To see the status of real-time payer connections check this dashboard:
https://www.passportsystemstatus.com/
Feb 22, 2024 - 08:14 CST
• Notice of Care (278N)
• Authorizations (278)
• Eligibility (270/271)
• Claims Status (276/277)
• Claims Submission (837)
• Remits (835)
• Attachments (275)
We will provide an update when more information is available. To see the status of real-time payer connections check this dashboard:
https://www.passportsystemstatus.com/
Feb 22, 2024 - 08:14 CST
Investigating - S Situation
________________________________________________________________________________
A third-party vendor is experiencing a service disruption, causing many payer connections to be unavailable.
B Background
_________________________________________________________________________________
You may experience a service disruption for certain payers when running Eligibility.
A Assessment
__________________________________________________________________________________
Technical teams are engaged with the vendor and working towards resolution.
R Recommendation
__________________________________________________________________________________
Additional information will be sent as it is received.
The status of payer connections are being kept up-to-date here: https://www.passportsystemstatus.com/
Please communicate this to staff.
Feb 21, 2024 - 15:08 CST
________________________________________________________________________________
A third-party vendor is experiencing a service disruption, causing many payer connections to be unavailable.
B Background
_________________________________________________________________________________
You may experience a service disruption for certain payers when running Eligibility.
A Assessment
__________________________________________________________________________________
Technical teams are engaged with the vendor and working towards resolution.
R Recommendation
__________________________________________________________________________________
Additional information will be sent as it is received.
The status of payer connections are being kept up-to-date here: https://www.passportsystemstatus.com/
Please communicate this to staff.
Feb 21, 2024 - 15:08 CST
Experian: Patient Level Eligibility not always using correct date to verify insurance eligibility
Subscribe
Investigating - S Situation
________________________________________________________________________________
Users may receive incorrect responses back from Experian when running eligibility at the patient level.
B Background
_________________________________________________________________________________
It appears that patient level eligibility is not always using the current/specified date when checking the patient’s insurance eligibility at the person level.
A Assessment
__________________________________________________________________________________
The Cerner EDI team is currently investigating the eligibility date issue.
R Recommendation
__________________________________________________________________________________
Workaround: Run eligibility at the encounter level to ensure that the correct eligibility response is received.
Updates will be sent as additional information is received. Please communicate this message out to staff.
Aug 29, 2022 - 16:00 CDT
________________________________________________________________________________
Users may receive incorrect responses back from Experian when running eligibility at the patient level.
B Background
_________________________________________________________________________________
It appears that patient level eligibility is not always using the current/specified date when checking the patient’s insurance eligibility at the person level.
A Assessment
__________________________________________________________________________________
The Cerner EDI team is currently investigating the eligibility date issue.
R Recommendation
__________________________________________________________________________________
Workaround: Run eligibility at the encounter level to ensure that the correct eligibility response is received.
Updates will be sent as additional information is received. Please communicate this message out to staff.
Aug 29, 2022 - 16:00 CDT
About This Site
Welcome to the System Status page for Tiger Institute. This page notifies users of outages or degraded service for a number of the Tiger Institute IT Systems at MU HealthCare. Sign up if you would like to receive email notifications on particular systems.
Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, Cerner Retail Pharmacy, RXStation, etc)
?
Operational
Athena IDX
?
Operational
Nurse Call/ASCOM
?
Operational
Paging/MiSecure
?
Operational
Interface Engine Gateway
?
Operational
Network/Phone Services
?
Operational
PACS
?
Operational
Teletracking
?
Operational
Spacelabs
?
Operational
Virtual Desktops
?
Operational
Exchange/Email
?
Operational
Active Directory
?
Operational
Other Tiger Institute IT solution
Major Outage
Health Information Exchange (HIE)
Operational
HealtheIntent
Operational
Laptop/Desktop Computers
Operational
Staff Duress and Temperature Monitoring Solutions
Operational
Microsoft Office Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance