HealthCatalyst Not Loading in PowerChart
Incident
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Investigating
S Situation
Multiple reports of HealthCatalyst tool not loading in PowerChart.
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B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
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A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
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R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
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Multiple reports of HealthCatalyst tool not loading in PowerChart.
________________________________________________________________________________
B Background
The HealthCatalyst tool embeds refill protocols in the PowerChart medication refill process. This expedites refill requests generated from pharmacies.
_________________________________________________________________________________
A Assessment
Users from various clinics reported the HealthCatalyst tool is not loading this morning. Issue submitted to the Helpdesk and the HealthCatalyst vendor portal.
__________________________________________________________________________________
R Recommendation
Refer to Navex medication refill protocols to process medication refill requests. Stay tuned for updates.
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This incident affects: Other Tiger Institute IT solution.