Cerner Rev Cycle - Date of Birth Incorrectly Defaulting Year
Incident
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Investigating
S Situation
Users are experiencing an issue when entering the patient's date of birth.
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B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
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A Assessment
Resources have been engaged and are actively troubleshooting the issue.
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R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
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Please communicate this to staff.
Users are experiencing an issue when entering the patient's date of birth.
________________________________________________________________________________
B Background
While in a patient level registration conversation, the patient's date of birth is defaulting to 2025 as soon as the user enters the 2.
_________________________________________________________________________________
A Assessment
Resources have been engaged and are actively troubleshooting the issue.
__________________________________________________________________________________
R Recommendation
If they encounter this issue, users need to go to the Encounter Perspective and update the date of birth there. Additional help desk tickets are not needed.
__________________________________________________________________________________
Please communicate this to staff.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, Cerner Retail Pharmacy, RXStation, etc).