Clinical AI Agent displaying special characters in generated text
Incident
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Investigating
S Situation
Special characters are displaying instead of expected quotation marks when CAA generated text displays in workflow or clinical note.
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B Background
Oracle Health CAA Operations team is investigating this issue of special characters disrupting the generated text across multiple healthcare systems utilizing CAA.
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A Assessment
Oracle Health CAA Operations team has identified that quotation marks used by CAA are being converted into these disruptive special characters. The CAA Operations team is actively investing thing issue.
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R Recommendation
As always, carefully review CAA text prior to committing the text to clinical documentation, edit/modify text as appropriate prior to signing the note.
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Please communicate this to clinical staff who utilize CAA to assist with clinical documentation.
Special characters are displaying instead of expected quotation marks when CAA generated text displays in workflow or clinical note.
________________________________________________________________________________
B Background
Oracle Health CAA Operations team is investigating this issue of special characters disrupting the generated text across multiple healthcare systems utilizing CAA.
_________________________________________________________________________________
A Assessment
Oracle Health CAA Operations team has identified that quotation marks used by CAA are being converted into these disruptive special characters. The CAA Operations team is actively investing thing issue.
__________________________________________________________________________________
R Recommendation
As always, carefully review CAA text prior to committing the text to clinical documentation, edit/modify text as appropriate prior to signing the note.
__________________________________________________________________________________
Please communicate this to clinical staff who utilize CAA to assist with clinical documentation.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).