QUEST Limited Administrative Access Issue
Incident
Report for Tiger Institute System Status
Resolved
The certificate issue affecting administrative access has been resolved. To ensure users are able to properly access the application, it is recommended that affected users clear the cache in their web browser prior to attempting to login.
Please report any further issues or failures to the Hospital Help Desk at 573-884-4357.
Please report any further issues or failures to the Hospital Help Desk at 573-884-4357.
Identified
S Situation
Administrative access to the QUEST/Origami system is currently restricted, limiting the team’s ability to perform required administrative functions.
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B Background
The issue appears to be related to a certificate problem affecting admin authentication or access. The team has engaged both the vendor and internal technical teams for investigation and resolution.
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A Assessment
Current working hypothesis is an expired, invalid, or misconfigured certificate. The access restriction may impact system administration and timely support activities until resolved.
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R Recommendation
Event Report is working normally. Please communicate restrictions for Event Resolving through the QUEST Admin Application.
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Administrative access to the QUEST/Origami system is currently restricted, limiting the team’s ability to perform required administrative functions.
________________________________________________________________________________
B Background
The issue appears to be related to a certificate problem affecting admin authentication or access. The team has engaged both the vendor and internal technical teams for investigation and resolution.
_________________________________________________________________________________
A Assessment
Current working hypothesis is an expired, invalid, or misconfigured certificate. The access restriction may impact system administration and timely support activities until resolved.
__________________________________________________________________________________
R Recommendation
Event Report is working normally. Please communicate restrictions for Event Resolving through the QUEST Admin Application.
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This incident affected: Other Tiger Institute IT solution.