Rev Cycle Eligibility - Experiencing processing delays or interruptions - 05/01/2026
Incident
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Investigating
S Situation
________________________________________________________________________________
Rev Cycle Eligibility is now experiencing slower processing than normal or is experiencing an interruption for real-time eligibility transactions for all payers.
B Background
_________________________________________________________________________________
Impacted Payers:
• Administrative Services Inc.
• Aetna Better Health (FL, NJ)
• Aetna OhioRISE
• Aetna Senior Supplemental
• AFLAC Medicare Supplement
• American Postal Workers Union
• American Retirement Life Insurance Company (Medicare Supplement)
• BCBS of Tennessee (BlueCare and Commercial)
• Central Reserve Life Insurance Company (Medicare Supplement)
• Central States
• Community Care of Oklahoma (Commercial and Medicare)
• Continental General Insurance Company (Medicare Supplement)
• District 9 IAM and AW Welfare Trust
• Diversified Administration Corporation
• Elderplan
• Empower Healthcare Solutions
• Essence Healthcare
• Everence Financial
• Global Health Advantage
• Great American Life Insurance Company (Medicare Supplement)
• Health Partners of Minnesota (Medicare)
• Health Plan of San Joaquin
• Health Services for Children with Special Needs
• HealthEZ
• Healthgram
• HealthSmart
• Highmark Health Options West Virginia
• Highmark Wholecare (Medicare)
• Indiana University Health Plan (Medicare)
• Inland Empire Health Plan
• InnovAge (Medicare)
• INTEGRA Administrative Group
• Kaiser Permanente (multiple regions and plans)
• L.A. Care Health Plan (Commercial and Medicare)
• Loomis
• Loyal American Life Insurance Company (Medicare Supplement)
• Magellan
• MagnaCare
• Mary Washington Health Plan
• Maryland Medicaid
• Med Pay
• MedBen
Medicaid
• Medical Associates Health Plan / Health Choices
• Medical Benefits Administrators
• Mercy Maricopa Integrated Care
• Minnesota Medicaid
• Mountain Health CO OP
• NALC
• Network Health (WI)
• Network Health Insurance Corp.
• New Era Life Insurance Company
• Northwest Administrators
• PacificSource (Community Solutions and Medicare)
• Partnership HealthPlan of California
• Physicians Health Plan of Michigan
• Point C
• Prominence Health Plan (including Medicare Advantage plans)
• Providence Health Plan (Commercial and Medicare)
• QuikTrip Corporation
• Renaissance Life and Health
• Sage
• San Francisco Health Plan (Medicaid)
• SANA Benefits
• Selman and Company
• St. Vincent Catholic Medical Centers
• Transamerica Life Insurance
• Union Pacific Railroad Employees
• Unite HERE Health – Las Vegas
• United Mine Workers Association
• USAA (LIC and Medicare Supplement)
• Virginia Medicaid
• VIVA Health (Commercial and Medicare)
A Assessment
__________________________________________________________________________________
Technical teams have been engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received. Users may have to check eligibility via payer websites until this issue is resolved.
Please communicate this to staff.
________________________________________________________________________________
Rev Cycle Eligibility is now experiencing slower processing than normal or is experiencing an interruption for real-time eligibility transactions for all payers.
B Background
_________________________________________________________________________________
Impacted Payers:
• Administrative Services Inc.
• Aetna Better Health (FL, NJ)
• Aetna OhioRISE
• Aetna Senior Supplemental
• AFLAC Medicare Supplement
• American Postal Workers Union
• American Retirement Life Insurance Company (Medicare Supplement)
• BCBS of Tennessee (BlueCare and Commercial)
• Central Reserve Life Insurance Company (Medicare Supplement)
• Central States
• Community Care of Oklahoma (Commercial and Medicare)
• Continental General Insurance Company (Medicare Supplement)
• District 9 IAM and AW Welfare Trust
• Diversified Administration Corporation
• Elderplan
• Empower Healthcare Solutions
• Essence Healthcare
• Everence Financial
• Global Health Advantage
• Great American Life Insurance Company (Medicare Supplement)
• Health Partners of Minnesota (Medicare)
• Health Plan of San Joaquin
• Health Services for Children with Special Needs
• HealthEZ
• Healthgram
• HealthSmart
• Highmark Health Options West Virginia
• Highmark Wholecare (Medicare)
• Indiana University Health Plan (Medicare)
• Inland Empire Health Plan
• InnovAge (Medicare)
• INTEGRA Administrative Group
• Kaiser Permanente (multiple regions and plans)
• L.A. Care Health Plan (Commercial and Medicare)
• Loomis
• Loyal American Life Insurance Company (Medicare Supplement)
• Magellan
• MagnaCare
• Mary Washington Health Plan
• Maryland Medicaid
• Med Pay
• MedBen
Medicaid
• Medical Associates Health Plan / Health Choices
• Medical Benefits Administrators
• Mercy Maricopa Integrated Care
• Minnesota Medicaid
• Mountain Health CO OP
• NALC
• Network Health (WI)
• Network Health Insurance Corp.
• New Era Life Insurance Company
• Northwest Administrators
• PacificSource (Community Solutions and Medicare)
• Partnership HealthPlan of California
• Physicians Health Plan of Michigan
• Point C
• Prominence Health Plan (including Medicare Advantage plans)
• Providence Health Plan (Commercial and Medicare)
• QuikTrip Corporation
• Renaissance Life and Health
• Sage
• San Francisco Health Plan (Medicaid)
• SANA Benefits
• Selman and Company
• St. Vincent Catholic Medical Centers
• Transamerica Life Insurance
• Union Pacific Railroad Employees
• Unite HERE Health – Las Vegas
• United Mine Workers Association
• USAA (LIC and Medicare Supplement)
• Virginia Medicaid
• VIVA Health (Commercial and Medicare)
A Assessment
__________________________________________________________________________________
Technical teams have been engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received. Users may have to check eligibility via payer websites until this issue is resolved.
Please communicate this to staff.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).