MobileView Upgrade 2/25/26 0900-1500
Incident
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Investigating
S Situation
We will be upgrading the current MobileView version from 5.6 to 5.8. Per the vendor’s recommendation, this maintenance is scheduled for February 25, 2026, from 9:00 AM to 3:00 PM.
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B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
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A Assessment
We should expect up to 6 hours of downtime during the change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
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R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Please reach out to Cody Schwartz (schwartzcm@umsystem.edu) if there are any concerns surrounding this work and/or the planned downtime.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
We will be upgrading the current MobileView version from 5.6 to 5.8. Per the vendor’s recommendation, this maintenance is scheduled for February 25, 2026, from 9:00 AM to 3:00 PM.
________________________________________________________________________________
B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
_________________________________________________________________________________
A Assessment
We should expect up to 6 hours of downtime during the change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
__________________________________________________________________________________
R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Please reach out to Cody Schwartz (schwartzcm@umsystem.edu) if there are any concerns surrounding this work and/or the planned downtime.
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
This incident affects: Staff Duress and Temperature Monitoring Solutions.