Experian - OneSource & ecare NEXT: Intermittent errors 8/25/26
Incident
Report for Tiger Institute System Status
Resolved
This incident has been resolved.
Investigating
S Situation
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You may receive the following message when attempting to receive a payer response in OneSource or eCare NEXT:
"Server is currently down for maintenance. The response was not built. Please try again."
B Background
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Users are intermittently receiving errors when attempting to receive a payer response in OneSource or eCare NEXT.
A Assessment
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Status (11:10 a.m. CT): Technical teams are engaged and have confirmed the error is intermittent. If you receive the error, refresh and try again.
R Recommendation
_________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
________________________________________________________________________________
You may receive the following message when attempting to receive a payer response in OneSource or eCare NEXT:
"Server is currently down for maintenance. The response was not built. Please try again."
B Background
_________________________________________________________________________________
Users are intermittently receiving errors when attempting to receive a payer response in OneSource or eCare NEXT.
A Assessment
__________________________________________________________________________________
Status (11:10 a.m. CT): Technical teams are engaged and have confirmed the error is intermittent. If you receive the error, refresh and try again.
R Recommendation
_________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
This incident affected: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).