Tiger Connect Intermittent Issues

Incident Report for Tiger Institute System Status

Resolved

This incident has been resolved by the vendor.

Posted Feb 03, 2026 - 11:10 CST

Update

We are continuing to investigate this issue with the Tiger connect vendor.

Posted Jan 20, 2026 - 16:52 CST

Investigating

S Situation
TigerConnect is experiencing inconsistent functionality sending messages for some users. This could have an impact on patient care due to messages not being received in a timely fashion.

________________________________________________________________________________

B Background
We are monitoring the situation with the vendor. This is not a wide spread issue at this point.
_________________________________________________________________________________

A Assessment
IT is currently working with Pro Support from Tiger Connect to find a resolution to this issue.
__________________________________________________________________________________

R Recommendation
If you do not receive a response to your message in Tiger Connect in a timely fashion, reach out to the recipient via a different communication method to verify that they have received it.
__________________________________________________________________________________

Please communicate this to staff.

Posted Jan 17, 2026 - 13:13 CST

This incident affected: Paging/TigerConnect.