Revenue Cycle Cancelation Option Issue
Incident
Report for Tiger Institute System Status
Resolved
This issue has been resolved.
Investigating
S Situation
Users are unable to select options in the drop down menu when attempting to schedule or modify a patient appointment. This is also impacting the cancel reason in the portal.
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B Background
This cancelation option drop down is part of the appointment cancelation/modification workflow.
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A Assessment
All resources are engaged and investigating.
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R Recommendation
Please share this information with your staff.
Users are unable to select options in the drop down menu when attempting to schedule or modify a patient appointment. This is also impacting the cancel reason in the portal.
________________________________________________________________________________
B Background
This cancelation option drop down is part of the appointment cancelation/modification workflow.
_________________________________________________________________________________
A Assessment
All resources are engaged and investigating.
__________________________________________________________________________________
R Recommendation
Please share this information with your staff.
This incident affected: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).