ePrescribe Issue - Unable to Find Pharmacy
Incident
Report for Tiger Institute System Status
Resolved
This issue has been resolved. Pharmacies are now returning in the search. Please log any future issues to the help desk.
Investigating
S Situation
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Pharmacy search is not working.
B Background
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Pharmacy search is used to select the pharmacy when sending an electronic prescription.
A Assessment
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The error message "There are no pharmacies that match the search criteria you entered" is incorrectly displaying within the search window. Since users are unable to select a pharmacy, electronic prescriptions cannot be sent.
R Recommendation
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Teams are engaged to resolve this issue, and an update will be provided when available.
________________________________________________________________________________
Pharmacy search is not working.
B Background
_________________________________________________________________________________
Pharmacy search is used to select the pharmacy when sending an electronic prescription.
A Assessment
__________________________________________________________________________________
The error message "There are no pharmacies that match the search criteria you entered" is incorrectly displaying within the search window. Since users are unable to select a pharmacy, electronic prescriptions cannot be sent.
R Recommendation
___________________________________________________________________________________
Teams are engaged to resolve this issue, and an update will be provided when available.
This incident affected: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).