Experian Alert - Multiple products, login timeouts 09/02/26
Incident
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Investigating
S Situation
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You may be experiencing timeouts when trying to log in to OneSource, eCare NEXT, ClaimSource or Contract Manager when using this URL: https://my.experianhealth.com/.
B Background
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Users are receiving timeouts when attempting to log into OneSource eCare NeXT ClaimSource or Contract Manager.
A Assessment
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8:40 a.m. CT - Technical teams are investigating.
R Recommendation
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Updates will be sent as additional information is received.
Please communicate this change to staff.
________________________________________________________________________________
You may be experiencing timeouts when trying to log in to OneSource, eCare NEXT, ClaimSource or Contract Manager when using this URL: https://my.experianhealth.com/.
B Background
_________________________________________________________________________________
Users are receiving timeouts when attempting to log into OneSource eCare NeXT ClaimSource or Contract Manager.
A Assessment
__________________________________________________________________________________
8:40 a.m. CT - Technical teams are investigating.
R Recommendation
___________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this change to staff.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).