IRMA (Interactive Request Management Application) Redesign
Scheduled for Apr 6, 17:00 - 18:00 CDT
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Scheduled
S Situation
The current design of the interactive request management application, also known as IRMA, can lead to confusion when seeking to submit a request for a new project.
B Background
The current application was designed to manage IT requests. Over the years, the use case has expanded to include many additional request types; however, the IRMA landing page has not been updated to reflect the various uses.
A Assessment
Multiple request routes for project and operational requests across IT Project Management, Business Planning, and Health System Project Management requires users to understand organizational structures rather than simply selecting the type of work they need. This has resulted in inconsistent submissions, manual rerouting, and delays in initial review. By consolidating the three groups into a single intake path, IRMA can provide a streamlined and unified experience. A single request route removes guesswork for end users, ensures all submissions follow a standardized evaluation approach, and supports efficient collaboration among the review teams. This centralization also strengthens visibility into enterprise demand and reduces variations in how requests are assessed and assigned.
R Recommendation
Integrate IT Project Management, Business Planning, and Health System Project Management into one unified project request route within IRMA. All requests to these teams will enter through a single intake option, where the combined review group will assess project scope, strategic alignment, resource needs, and routing requirements. This consolidated approach will simplify the user experience, eliminate duplicate intake workflows, and ensure consistent criteria are applied across all major initiatives. Through this unified routing process, the organization can accelerate request triage, improve cross-functional coordination, and provide a clearer, more predictable path for request evaluation and next steps.
The redesign of IRMA will go live on April 6th, 2026.
The current design of the interactive request management application, also known as IRMA, can lead to confusion when seeking to submit a request for a new project.
B Background
The current application was designed to manage IT requests. Over the years, the use case has expanded to include many additional request types; however, the IRMA landing page has not been updated to reflect the various uses.
A Assessment
Multiple request routes for project and operational requests across IT Project Management, Business Planning, and Health System Project Management requires users to understand organizational structures rather than simply selecting the type of work they need. This has resulted in inconsistent submissions, manual rerouting, and delays in initial review. By consolidating the three groups into a single intake path, IRMA can provide a streamlined and unified experience. A single request route removes guesswork for end users, ensures all submissions follow a standardized evaluation approach, and supports efficient collaboration among the review teams. This centralization also strengthens visibility into enterprise demand and reduces variations in how requests are assessed and assigned.
R Recommendation
Integrate IT Project Management, Business Planning, and Health System Project Management into one unified project request route within IRMA. All requests to these teams will enter through a single intake option, where the combined review group will assess project scope, strategic alignment, resource needs, and routing requirements. This consolidated approach will simplify the user experience, eliminate duplicate intake workflows, and ensure consistent criteria are applied across all major initiatives. Through this unified routing process, the organization can accelerate request triage, improve cross-functional coordination, and provide a clearer, more predictable path for request evaluation and next steps.
The redesign of IRMA will go live on April 6th, 2026.
This scheduled maintenance affects: Other Tiger Institute IT solution.