GetWell TV Meal Ordering Issue
Incident
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Investigating
S Situation
TV meal ordering is seeing sporadic issues not letting patients order meal trays through the GetWell TV service.
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B Background
GetWell and CBORD partner together to allow for meal ordering from the TV. This integration broke last night.
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A Assessment
Both CBORD and GetWell have been engaged. IT has placed tickets with both vendors asking for insight and resolution.
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R Recommendation
If you experience this issue on your unit, please call in meals to the kitchen directly. Communication will be sent once a resolution is found.
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Please communicate this to staff.
TV meal ordering is seeing sporadic issues not letting patients order meal trays through the GetWell TV service.
________________________________________________________________________________
B Background
GetWell and CBORD partner together to allow for meal ordering from the TV. This integration broke last night.
_________________________________________________________________________________
A Assessment
Both CBORD and GetWell have been engaged. IT has placed tickets with both vendors asking for insight and resolution.
__________________________________________________________________________________
R Recommendation
If you experience this issue on your unit, please call in meals to the kitchen directly. Communication will be sent once a resolution is found.
__________________________________________________________________________________
Please communicate this to staff.
This incident affects: Other Tiger Institute IT solution.