Windows Update to Cause Delays in Document Processing
Incident
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Investigating
S Situation
On November 17, 2026 between 12am and 6am, Windows OS 2022 will be pushed to the two document processing batch servers, which are currently utilizing Windows 2016. This upgrade may cause document processing via automated batching to be delayed (i.e. documents via Experian and Tonic). This may also cause delays for Advanced Capture and Kofax, utilized by Medical Records. The documents will be queued for processing once the servers are back up.
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B Background
Windows Operating System 2016 will no longer be supported soon, so an upgrade to Windows OS 2022 is required.
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A Assessment
Outside of the maintenance window, if images are not processing as expected, please enter a ticket with examples so we can confirm receipt of the document and queuing as anticipated.
Note: This upgrade should not impact manual document imaging and scanning during the maintenance window.
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R Recommendation
Please share this information with your staff.
On November 17, 2026 between 12am and 6am, Windows OS 2022 will be pushed to the two document processing batch servers, which are currently utilizing Windows 2016. This upgrade may cause document processing via automated batching to be delayed (i.e. documents via Experian and Tonic). This may also cause delays for Advanced Capture and Kofax, utilized by Medical Records. The documents will be queued for processing once the servers are back up.
________________________________________________________________________________
B Background
Windows Operating System 2016 will no longer be supported soon, so an upgrade to Windows OS 2022 is required.
_________________________________________________________________________________
A Assessment
Outside of the maintenance window, if images are not processing as expected, please enter a ticket with examples so we can confirm receipt of the document and queuing as anticipated.
Note: This upgrade should not impact manual document imaging and scanning during the maintenance window.
__________________________________________________________________________________
R Recommendation
Please share this information with your staff.
This incident affects: Other Tiger Institute IT solution.