Experian Alert - Multiple payers, intermittent timeouts 3/30/26
Incident
Report for Tiger Institute System Status
Resolved
This incident has been resolved.
Investigating
S Situation
________________________________________________________________________________
You may be experiencing intermittent timeouts when attempting to process eligibility and claim status transactions for Anthem, Wellpoint, Amerigroup and Blue Cross Blue Shield payers.
B Background
_________________________________________________________________________________
Multiple payers are experiencing intermittent timeouts when processing eligibility and claim status transactions.
A Assessment
__________________________________________________________________________________
Status update (1:40 p.m. CT): We have contacted our vendor, and their teams are engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
________________________________________________________________________________
You may be experiencing intermittent timeouts when attempting to process eligibility and claim status transactions for Anthem, Wellpoint, Amerigroup and Blue Cross Blue Shield payers.
B Background
_________________________________________________________________________________
Multiple payers are experiencing intermittent timeouts when processing eligibility and claim status transactions.
A Assessment
__________________________________________________________________________________
Status update (1:40 p.m. CT): We have contacted our vendor, and their teams are engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
This incident affected: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).