US Cellular & T-Mobile Customers Unable to Enter Call Prompts
Incident
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Update
The MU Telecom team is continuing to work with US Cellular & T-Mobile to address this widespread issue.
Identified
S Situation
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US Cellular & T-Mobile customers calling in to MU Health Care and MU Campus call centers are currently unable to make keypad selections when prompted. US Cellular & T-Mobile are aware of this widespread issue affecting more than just MUHC, and engineers are working to resolve. Other cellular providers have not acknowledged this issue, but there have been sporadic reports today of similar issues for AT&T customers.
B Background
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US Cellular & T-Mobile customers are unable to make keypad selections when calling into MUHC and MU call centers. If a call center asks for a number/prompt to be entered, these cellular customers are unable to enter a number/prompt to properly route the call.
A Assessment
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US Cellular & T-Mobile have acknowledged this problem and they are working to resolve. At this time, this failure is at the cellular carrier level and not the MUHC and MU Campus level.
R Recommendation
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Follow this Statuspage for further updates.
________________________________________________________________________________
US Cellular & T-Mobile customers calling in to MU Health Care and MU Campus call centers are currently unable to make keypad selections when prompted. US Cellular & T-Mobile are aware of this widespread issue affecting more than just MUHC, and engineers are working to resolve. Other cellular providers have not acknowledged this issue, but there have been sporadic reports today of similar issues for AT&T customers.
B Background
_________________________________________________________________________________
US Cellular & T-Mobile customers are unable to make keypad selections when calling into MUHC and MU call centers. If a call center asks for a number/prompt to be entered, these cellular customers are unable to enter a number/prompt to properly route the call.
A Assessment
__________________________________________________________________________________
US Cellular & T-Mobile have acknowledged this problem and they are working to resolve. At this time, this failure is at the cellular carrier level and not the MUHC and MU Campus level.
R Recommendation
___________________________________________________________________________________
Follow this Statuspage for further updates.
This incident affects: Network/Phone Services.