CCTA Data Not Flowing
Incident
Report for Tiger Institute System Status
Resolved
This incident has been resolved.
Investigating
S
Situation
Not all alarms are flowing correctly due to issues between CCTA and Clairvia.
B
Background
Clairvia is the staff assignment and acuity manager for MUHC. CCTA is the device assignment system for MUHC.
A
Assessment
Issues presented earlier this morning, prior to the 0700 shift change. Issues have persisted past shift change. IT is actively investigating with Oracle Health resources.
R
Recommendation
Monitor primary alerting sources during this time (Nurse Call Console Phones, SpaceLabs Centrals, etc.)
Situation
Not all alarms are flowing correctly due to issues between CCTA and Clairvia.
B
Background
Clairvia is the staff assignment and acuity manager for MUHC. CCTA is the device assignment system for MUHC.
A
Assessment
Issues presented earlier this morning, prior to the 0700 shift change. Issues have persisted past shift change. IT is actively investigating with Oracle Health resources.
R
Recommendation
Monitor primary alerting sources during this time (Nurse Call Console Phones, SpaceLabs Centrals, etc.)
This incident affected: Nurse Call/ASCOM.