Cerner Rev Cycle - Credit Card Machine Error
Incident
Report for Tiger Institute System Status
Resolved
This issue has been resolved.
Investigating
S Situation
Bank of America has identified an issue impacting credit card devices.
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B Background
Users are getting this message on their device - "Terminal is unavailable because the local network is unreachable please check your wi-fi ethernet settings" If this error displays, users cannot accept credit card payment.
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A Assessment
Bank of America resources are engaged.
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R Recommendation
Users should ask for cash or check payment.
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Please communicate this to staff.
Bank of America has identified an issue impacting credit card devices.
________________________________________________________________________________
B Background
Users are getting this message on their device - "Terminal is unavailable because the local network is unreachable please check your wi-fi ethernet settings" If this error displays, users cannot accept credit card payment.
_________________________________________________________________________________
A Assessment
Bank of America resources are engaged.
__________________________________________________________________________________
R Recommendation
Users should ask for cash or check payment.
__________________________________________________________________________________
Please communicate this to staff.
This incident affected: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, Cerner Retail Pharmacy, RXStation, etc).