MobileView Emergency Maintenance
Scheduled Maintenance
Report for Tiger Institute System Status
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
S Situation
MobileView requires emergency maintenance. Per the vendor's recommendation, this maintenance will be begin at 2pm today and last for roughly 1 hour.
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B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
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A Assessment
We should expect up to 30 minutes of downtime sometime during the 1 hour change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
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R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
MobileView requires emergency maintenance. Per the vendor's recommendation, this maintenance will be begin at 2pm today and last for roughly 1 hour.
________________________________________________________________________________
B Background
MobileView is UHC's enterprise system for real time location services for asset tracking, staff safety, infant protection system, and temperature monitoring.
_________________________________________________________________________________
A Assessment
We should expect up to 30 minutes of downtime sometime during the 1 hour change window. During this time:
• Staff Duress may not show correct location of duress event.
• Temp Monitoring may not show correct location of monitor placement for excursions.
• Asset Tracking may not show correct location of assets.
• Hugs tracking may not show the correct location or appear to be in 'downtime mode'
__________________________________________________________________________________
R Recommendation
During the downtime:
• For Staff Duress: Use unit procedures for alternative alerting for duress events.
• For Temp Monitoring: Use name of asset to help locate device
• Asset Tracking: Wait until after downtime or use previous known location.
• For Hugs: Doors will still alarm and patients can be admitted / discharged. Do not use HUGS for patient location tracking.
___________________________________________________________________________________
Any issues following this work, please report to the help desk.
Please communicate this change to staff.
This scheduled maintenance affected: Staff Duress and Temperature Monitoring Solutions.