Experian Health - Attention - High-volume processing delays possible across payers Oct 1
Incident
Report for Tiger Institute System Status
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Investigating
S Situation
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Users may notice long processing times or timeouts across multiple payers due to high volume processing for the 1st of the month.
B Background
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With anticipated high-volume processing on the first of the month, you may experience periods of longer-than-expected transaction processing times or timeouts across multiple payers.
A Assessment
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To check the status of specific payers, you can monitor payer-related updates on the Payer Dashboard:
https://www.passportsystemstatus.com/
R Recommendation
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Please communicate this information to staff.
________________________________________________________________________________
Users may notice long processing times or timeouts across multiple payers due to high volume processing for the 1st of the month.
B Background
_________________________________________________________________________________
With anticipated high-volume processing on the first of the month, you may experience periods of longer-than-expected transaction processing times or timeouts across multiple payers.
A Assessment
__________________________________________________________________________________
To check the status of specific payers, you can monitor payer-related updates on the Payer Dashboard:
https://www.passportsystemstatus.com/
R Recommendation
___________________________________________________________________________________
Please communicate this information to staff.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).