Eligibility is Down in Revenue Cycle
Incident
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Investigating
S Situation
Staff are unable to run eligibility through Revenue Cycle.
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B Background
This impacts front end users that are attempting to validate patient insurance during scheduling or arrival.
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A Assessment
All resources are engaged
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R Recommendation
Please share this information with your staff and have staff run eligibility through Payer sites.
Staff are unable to run eligibility through Revenue Cycle.
________________________________________________________________________________
B Background
This impacts front end users that are attempting to validate patient insurance during scheduling or arrival.
_________________________________________________________________________________
A Assessment
All resources are engaged
__________________________________________________________________________________
R Recommendation
Please share this information with your staff and have staff run eligibility through Payer sites.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).