Cerner Rev Cycle - Displaced Queue
Incident
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Investigating
S Situation
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
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B Background
Patients are being identified on the displaced queue that are not in a displaced status.
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A Assessment
Technical resources are engaged.
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R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
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Please communicate this to staff.
Revenue Cycle is currently experiencing an issue that is causing non-displaced patients to fall to the displaced queue.
________________________________________________________________________________
B Background
Patients are being identified on the displaced queue that are not in a displaced status.
_________________________________________________________________________________
A Assessment
Technical resources are engaged.
__________________________________________________________________________________
R Recommendation
Staff should not open any additional tickets with the help desk. Updates will be sent as more information is received.
__________________________________________________________________________________
Please communicate this to staff.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).