Intermittent Issues Viewing PACS Images in PowerChart
Incident
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Investigating
S Situation
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Images are not always accessible when trying to view them via PowerChart.
B Background
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Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
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Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
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If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
________________________________________________________________________________
Images are not always accessible when trying to view them via PowerChart.
B Background
_________________________________________________________________________________
Due to a backlog of archiving studies, users may not be able to view images within the PowerChart application.
A Assessment
__________________________________________________________________________________
Several teams are implementing strategies to reduce the archival backlog and improve image readiness for display within the PowerChart application.
R Recommendation
___________________________________________________________________________________
If your image is not viewable with the PowerChart application, you can use one of the following solutions to view the image:
Radiology Station Lite
Change Healthcare Radiology
Please note, if you are unable to login to either of these alternative solutions, please call the Help Desk (573 884 HELP) requesting access to Change Healthcare Radiology PACS (McKesson).
This incident affects: PACS.