Experian Alert - Multiple Products, Processing Delays and Errors 7/13/26
Incident
Report for Tiger Institute System Status
Resolved
This issue has been resolved.
Investigating
S Situation
________________________________________________________________________________
You may be experiencing intermittent processing delays when using the following products through eCare NEXT or OneSource:
• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• ClaimSource
• Coverage Discovery
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor
• PaymentSafe
B Background
_________________________________________________________________________________
Users are experiencing processing delays and errors with multiple Experian products.
A Assessment
__________________________________________________________________________________
Technical teams are engaged
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this to staff.
________________________________________________________________________________
You may be experiencing intermittent processing delays when using the following products through eCare NEXT or OneSource:
• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• ClaimSource
• Coverage Discovery
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor
• PaymentSafe
B Background
_________________________________________________________________________________
Users are experiencing processing delays and errors with multiple Experian products.
A Assessment
__________________________________________________________________________________
Technical teams are engaged
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this to staff.
This incident affected: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).