iPortal External Login Errors
Incident
Report for Tiger Institute System Status
Resolved
Microsoft has rolled back the changes causing iPortal login errors. All staff are now able to login to iPortal both internally and externally.
Update
We are continuing to investigate this issue with Microsoft engineers. Some users are seeing login success to iPortal at this time, but a clear resolution has not been established. Additional updates will be provided as more information becomes available.
Investigating
S Situation
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MU Health Care is currently experiencing login errors with iPortal, the external Citrix login method. Staff attempting to access iPortal from an external network may receive login errors and be unable to connect.
B Background
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The issue is limited to users accessing iPortal from outside the MU Health Care network. Citrix Workspace remains operational for users connected to the internal network.
A Assessment
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External network access through iPortal is currently impacted and users attempting to log in externally may encounter errors during the login process.
All necessary resources are engaged to remediate these errors.
R Recommendation
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Staff who are connected to the MU Health Care internal network should continue using Citrix Workspace as normal. Staff requiring external access through iPortal may experience login failures until the issue is resolved.
Technical teams are actively investigating the issue. Additional updates will be provided as more information becomes available.
________________________________________________________________________________
MU Health Care is currently experiencing login errors with iPortal, the external Citrix login method. Staff attempting to access iPortal from an external network may receive login errors and be unable to connect.
B Background
_________________________________________________________________________________
The issue is limited to users accessing iPortal from outside the MU Health Care network. Citrix Workspace remains operational for users connected to the internal network.
A Assessment
__________________________________________________________________________________
External network access through iPortal is currently impacted and users attempting to log in externally may encounter errors during the login process.
All necessary resources are engaged to remediate these errors.
R Recommendation
___________________________________________________________________________________
Staff who are connected to the MU Health Care internal network should continue using Citrix Workspace as normal. Staff requiring external access through iPortal may experience login failures until the issue is resolved.
Technical teams are actively investigating the issue. Additional updates will be provided as more information becomes available.
This incident affected: Other Tiger Institute IT solution.