Voice Mail Server issues at CRMC
Incident
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Monitoring
Fix will be implemented this evening at 5:30 there will be an hour from 5:30 to 6:30 where auto attendants and Voice mail will be impacted while the new server is being setup and configured.
Identified
The Voice Mail Server has been restarted and Voice Mail is currently functioning. The Server is still of concern, a new server is being built and will be deployed at 5:30 this evening.
Investigating
Situation: The CRMC Mitel Voice Mail Server is currently experiencing performance issues, this is affecting staff from retrieving their Voice Mails. The IT team is working with Towner to resolve this issue.
Background: Server that manages CRMC Voice Mail is currently experiencing performance issues.
Assessment: The server may require a rebuild and restored, no ETA available at this time.
Recommendations: Will provide updates as available. There is no need to submit tickets for this known issue.
Background: Server that manages CRMC Voice Mail is currently experiencing performance issues.
Assessment: The server may require a rebuild and restored, no ETA available at this time.
Recommendations: Will provide updates as available. There is no need to submit tickets for this known issue.
This incident affects: Other Tiger Institute IT solution.