Experian - Mulitple Product Delays 10/20/25
Incident
Report for Tiger Institute System Status
Resolved
This issue has been resolved.
Investigating
S Situation
________________________________________________________________________________
You may be experiencing intermittent processing delays when using the following products through eCare NEXT:
• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• Coverage Discovery
• PaymentSafe
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor
Power Reporting
Power Data
B Background
_________________________________________________________________________________
Users are receiving processing delays via multiple products through eCare NEXT.
A Assessment
__________________________________________________________________________________
Experian engineers are currently engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
________________________________________________________________________________
You may be experiencing intermittent processing delays when using the following products through eCare NEXT:
• Eligibility Verification
• Identity Verification
• Patient Estimates
• Patient Financial Clearance
• Authorizations
• Notice of Care (Notice of Admission)
• Enhanced Claim Status
• Claim Status
• Coverage Discovery
• PaymentSafe
• Registration Quality Assurance
• Medical Necessity
• Registration Accelerator
• Patient Financial Advisor
Power Reporting
Power Data
B Background
_________________________________________________________________________________
Users are receiving processing delays via multiple products through eCare NEXT.
A Assessment
__________________________________________________________________________________
Experian engineers are currently engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent out as additional information is received.
Please communicate this to staff.
This incident affected: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, Cerner Retail Pharmacy, RXStation, etc).