Rev Cycle Eligibility - Experiencing processing delays or interruptions - 03/16/2026
Incident
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Update
Rev Cycle Eligibility is now experiencing slower processing than normal or is experiencing an interruption for real-time eligibility transactions for all payers. Users may have to check eligibility via payer websites until this issue is resolved.
Update
We are continuing to investigate this issue.
Investigating
S Situation
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Rev Cycle Eligibility is now experiencing slower processing than normal or is experiencing an interruption for real-time eligibility transactions for all payers.
B Background
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Users are unable to process eligibility transactions
A Assessment
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Technical teams have been engaged.
R Recommendation
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Updates will be sent as additional information is received. Users may have to check eligibility via payer websites until this issue is resolved.
Please communicate this to staff.
________________________________________________________________________________
Rev Cycle Eligibility is now experiencing slower processing than normal or is experiencing an interruption for real-time eligibility transactions for all payers.
B Background
_________________________________________________________________________________
Users are unable to process eligibility transactions
A Assessment
__________________________________________________________________________________
Technical teams have been engaged.
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received. Users may have to check eligibility via payer websites until this issue is resolved.
Please communicate this to staff.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).