Nurse Call Alerts not going to ASCOM/TigerConnect
Incident
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The vendor is being engaged to restore functionality. Continue to watch the staff consoles and terminals for secondary patient alerting until notification of resolution. TigerConnect secondary patient alerts are also impacted by this loss in functionality.
Identified
S. Nurse Call Alerts are not going to ASCOM phones or TigerConnect currently.
B. Engaged with our nurse call vendor working thru re-licensing the software to re-enable nurse call events. The temporary re-licensing was issued for one-week.
A. The temporary re-licensing expired this evening that was allowing the nurse call events to alert ASCOM phones. The teams are engaged for re-licensing for temporary and long-term re-licensing.
R. Please make sure staff are watching the staff consoles and staff terminals for the time being while we work to resolve the software issues impacting secondary alerting to ASCOM phones and TigerConnect.
B. Engaged with our nurse call vendor working thru re-licensing the software to re-enable nurse call events. The temporary re-licensing was issued for one-week.
A. The temporary re-licensing expired this evening that was allowing the nurse call events to alert ASCOM phones. The teams are engaged for re-licensing for temporary and long-term re-licensing.
R. Please make sure staff are watching the staff consoles and staff terminals for the time being while we work to resolve the software issues impacting secondary alerting to ASCOM phones and TigerConnect.
This incident affects: Nurse Call/ASCOM and Paging/TigerConnect.