Experian - Patient Estimates transaction errors 4/13/26
Incident
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Investigating
S Situation
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You may be receiving Patient Estimates with a zero amount, or they may be erroring out.
B Background
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Estimates are erroring out or combing back with a zero amount.
A Assessment
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Status (11:29 a.m. CT): Technical teams are working toward resolution.
R Recommendation
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Updates will be sent as additional information is received.
Please communicate this to staff.
________________________________________________________________________________
You may be receiving Patient Estimates with a zero amount, or they may be erroring out.
B Background
_________________________________________________________________________________
Estimates are erroring out or combing back with a zero amount.
A Assessment
__________________________________________________________________________________
Status (11:29 a.m. CT): Technical teams are working toward resolution.
R Recommendation
__________________________________________________________________________________
Updates will be sent as additional information is received.
Please communicate this to staff.
This incident affects: Cerner applications (PowerChart, RevCycle, FirstNet, SurgiNet, etc).